QCan I make a reservation on the day?

AReservations can be made by phone or online.
Please note that we may already be fully booked on the day, so please make sure to check the availability on the day in advance by phone or online before making your reservation.

QWhat are the check-in and check-out times?

ACheck-in is at 3:00 p.m. and check-out is at 10:00 a.m. However, different times may be set for accommodation packages planned by our hotel.

QI will arrive before check-in time. Can I just leave my luggage here?

AYes, you can. However, the front desk is open from 8:00 to 20:00, so please be careful about the time of receipt and delivery.
We are unable to accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.

QWhat time is check-in?

ACheck-in is available 24 hours a day using the automatic check-in machine. (Front desk hours: 8:00-20:00)
* Please be sure to contact us if your check-in time will be after 10pm.

QCan I extend my check-out time?

AExtensions will incur additional fees as follows:
Before 12: 25% of the accommodation fee
Until 2pm: 50% of accommodation fee
After 14:00: 100% of the accommodation fee (the accommodation fee on the day of check-out)
* We may decline your request depending on the reservation situation.
* Regulations may vary depending on the plan.

QIs there a cancellation fee?

AIf you make a reservation by phone or via our official website, the cancellation fee will be charged as follows:
On the day: 100% of the accommodation fee
The day before: 50% of the accommodation fee
* The travel agency you booked with may have different cancellation policies set for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and on the reservation procedure screen (reservation step). It may differ depending on the plan.

QCan I stay as a group, such as on a company trip?

AWe accept group reservations. Please contact us via the inquiry form. In the case of group reservations, we may set a separate cancellation policy.
Contact us

QIs long-term use possible?

AYes, you can. Please contact us by phone or email. (A facility usage fee contract will be required.)

QCan minors stay alone?

AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that their legal guardian submit this document.
Please download the consent form here.
Please send it to us in advance by mail, fax or email, or submit it when you check in.
address:〒 110-0015    東京都台東区東上野1-27-11 1-27-11 Higashi-Ueno, Taito-ku, Tokyo
Fax: 03-5846-3667
Email address: ap-shinokachimachi@hotel-monday.com

QCan I use a credit card?

AVISA / MASTER / JCB / AMEX are accepted.
Debit cards/Ginrei cards are also accepted.

QCan I use electronic money (cashless payment)?

AiD and transportation IC cards can be used.

QCan I stay with pets?

AUnfortunately, we do not allow guests to bring pets with them to the hotel. *Excluding guide dogs and service dogs

QCan I smoke?

AAll rooms are non-smoking.
If smoking is discovered, a separate cleaning fee (10,000 yen x number of nights) will be charged.

QIs there Wi-Fi?

AFree Wi-Fi is available. The password will be provided at check-in.

QQ.What kind of amenities are available?

ABath towels, face towels, slippers, and in-house wear (one piece) are provided in the guest rooms. Cotton sets, toothbrushes, hairbrushes, shaving cream, razors, etc. are available at the front desk, so please take as many as you need.

QWhat items are available for rental?

APlease check here for rental equipment.

QAre there extra beds available?

AWe are sorry for the inconvenience, but we do not have any extra beds available.

QWill the rooms be cleaned?

ABed making will be done every 3 days from the day after check-in.
Trash will be removed from the trash cans and towels will be replaced every day.
If you would like additional room cleaning, please contact the front desk by 10:00 the day before for a fee.

〇 Additional cleaning: ¥5,000 (tax included) per session

QCan children and babies stay?

AYou can stay overnight. Please come with your family.
The accommodation rates for children are as follows:
・Age 13 and over: Adults
・Children under 12 years old: Free (if sharing existing bed)

If a child uses a bed, they will be charged the same rate as an adult regardless of age.
Amenities, slippers, towels, and in-house clothing are not provided for children sharing beds.

The maximum number of people allowed to share a bed is as follows:
・When staying with 1 adult, up to 1 person can share a bed
・If two or more adults are staying, up to two people can share a bed

QDo you have a crib?

AWe do have futon sets for baby cribs available for a fee.

QIs there a service where I can leave my children?

AThere are no services such as childcare.

QAre there any nursing rooms?

AWe do not have nursing rooms available.

QAre there any amenities or rental equipment for children?

AWe do not have any amenities or rental equipment for children.

QAre there coin laundry facilities?

AThere is a fully automatic washing machine with drying function in the room. Disposable laundry detergent is also provided.

QIs there parking available?

AWe have two parking spaces available. Reservations are required, so please contact us by phone if you wish to use one.
You can use it during your stay for 3,000 yen (tax included) per car per night.

QCan I exchange foreign currency at the hotel?

AWe do not offer foreign currency exchange.

QCan I send luggage from the hotel?

AYes, you can. We have a Yamato cash-on-delivery slip available.

QCan I send luggage to the hotel by courier?

AIf you wish to send luggage to the hotel, please contact us in advance.
When storing luggage, there may be cases where a separate storage fee is charged or the hotel may refuse to accept your luggage. Please contact the hotel for more information.