FAQ
stay
Can I make a reservation on the day?
Yes, you can make an order by phone or online.
Please check availability in advance as the hotel may be fully booked.
What are the check-in and check-out times?
Check-in: from 3pm
Check-out: by 11am
*Some accommodation plans may have different time settings.
*We are available 24 hours a day, so please rest assured even if you arrive late at night.
*The entrance will be locked after midnight. Please call using the intercom next to the entrance.
*If you plan to arrive after midnight, please contact us in advance.
I will arrive before check-in time. Can I just leave my luggage here?
Yes, we can store your luggage before check-in and after check-out free of charge.
*We cannot store valuables, fragile items, or food.
*We ask that you pick up your item on the same day.
*Please check with the hotel in advance if you have large or excessive luggage.
Can I check in early or extend my check-out time?
通常、チェックインは15時、チェックアウトは11時でございます。
早めのチェックイン（アーリーチェックイン）およびレイトチェックアウトは、1部屋あたり下記の追加料金 にて承っております。
アーリーチェックイン
11時 ～ 13時のご入室：宿泊料金の 50％
13時 ～ 15時のご入室：宿泊料金の 25％
レイトチェックアウト
13時までの延長：宿泊料金の 25％
15時までの延長：宿泊料金の 50％
15時以降の延長：宿泊料金の 100％（当日1泊分のご宿泊料金）
※お部屋の空き状況により、ご希望に添えない場合がございます。
※ご予約プランにより条件が異なる場合がございます。
Is there a cancellation fee?
If you make a reservation by phone or through our official website, the cancellation fees will be charged as follows:
From 7 days before: 100% of the accommodation fee
Up to 8 days in advance: Free
*The travel agency you book with may have different cancellation policies for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and on the reservation procedure screen (reservation step). It may differ depending on the plan.
*For non-refundable plans, we cannot accept changes to the plan or free cancellations after the reservation is confirmed.
Can I stay as a group, such as on a company trip?
We accept group reservations. Please contact us using the information below. For group reservations, we may apply a separate cancellation policy.
Is it possible to use it for a long period of time?
Yes, you can. Please contact us by phone or email. (A facility usage fee contract will be required.)
Can minors stay alone?
If the guest is a minor (under 18 years old) or a high school student or younger, we ask that their legal guardian submit this document.
Please download the consent form here.
Please send it to us in advance by mail, fax or email, or submit it when you check in.
Can I use a credit card?
Yes, you can.
Supported brands: Visa, JCB, Mastercard, American Express, Diners Club, UnionPay
Can I use electronic money (cashless payment)?
Yes, you can.
Supported brands: Suica, PASMO, ICOCA and other electronic transportation money, nanaco, QUICPay, Rakuten Edy, WAON
*Alipay and WeChat Pay are not available.
Can I stay with pets?
We are sorry, but we do not allow guests to bring pets with them (except guide dogs and assistance dogs).
Can children sleep in the same bed as me?
Children aged 6 and under can stay free of charge if sharing existing beds.
The maximum number of people allowed to share a bed is as follows:
In the case of one adult staying: up to one person can share a bed
For guests staying with 2 or more adults: Up to 2 guests can share a bed
*If you use a bed, the price will be the same as an adult regardless of age.
*Amenities, slippers, towels, and indoor wear are not provided for children sharing a bed.
*Please note that if you make a reservation for more than the above-mentioned number of children who will be sharing a bed, the accommodation fee for the extra children will be the same as for adults and will be paid on site.
Rooms
Can I smoke?
All rooms are non-smoking (including electronic cigarettes).
If smoking is permitted in the guest room, a special cleaning fee of 30,000 yen will be charged.
There is a designated smoking area, so please use that if you wish to smoke.
Please contact the hotel for more details.
Q.What kind of amenities are available?
当ホテルでは環境負荷軽減の取り組みとして、客室アメニティを最小限にしております。
ご用意しているのは歯ブラシのみとなります。
お客様には普段お使いのものをご持参いただくことで、サステナブルな滞在にご協力いただいております。
What items are available for rental?
We have a variety of rental items available to make your stay more comfortable, including hair irons (curling/straightening), charging cables, and luggage scales.
*Please note that numbers are limited.
*Rental equipment varies by hotel. Please contact the hotel for details.
Are there extra beds available?
We are sorry for the inconvenience, but we do not have any extra beds available.
Will the rooms be cleaned?
Bed making will be done every three days starting from the day after check-in.
If you would like additional room cleaning, we will charge an additional fee (5,000 yen/tax included per cleaning).
Please inform the front desk by 10:00 the day before.
For guests with children
Are there any amenities or rental equipment for children?
Children's tableware and cribs are available.
There are limited quantities of each item, so please let us know as soon as possible if you would like one.
*Please note that we may not be able to accommodate your request depending on the rental situation.
Do you have a crib?
Rentals are available.
However, please note that numbers are limited.
Please contact the hotel for more details.
Is there a service where I can leave my children?
We are sorry, but we do not offer childcare services.
Facilities
Is there parking available?
1台駐車場がございます。
事前予約制となりますので、ご利用の際はお電話にてご予約ください。
TEL :03-3834-8800
Is there Wi-Fi?
Free Wi-Fi is available in all rooms.
Are there any nursing rooms?
We are sorry, but we do not have a nursing room.
Are there coin laundry facilities?
There is a fully automatic washing machine with a drying function in the room.
We also have disposable laundry detergent available, so please use it when necessary.
Can I exchange foreign currency at the hotel?
Sorry, we do not offer foreign currency exchange.
Food and dining
Is there breakfast?
We are sorry, but we do not provide breakfast.
The rooms are equipped with a kitchen, microwave, tableware, etc., so you can enjoy cooking and eating in your room after using the nearby supermarkets.
Access and Area Information
Are there any convenience stores nearby?
There are convenience stores and supermarkets nearby. Our staff will be happy to guide you to nearby shops, so please feel free to ask the front desk staff.
Other services
Can I send luggage from the hotel?
Yes, delivery service is available.
Please inform the front desk the day before for pickup or shipping.
*International shipping is not available.
*We also offer same-day airport delivery service (Airporter).
Can I send luggage to the hotel by courier?
Yes, you can send it in advance.
*Please write the name of the person who made the reservation on the shipping label. If we cannot confirm this, we may not be able to pick up the item.
*Refrigerated and frozen items cannot be accepted. Please contact the hotel for details.
*Please refrain from bringing expensive items, large amounts of luggage, or heavy or large items (the hotel cannot be held responsible for loss or damage).
What hours is the front desk staffed?
Staff are available 24 hours a day.
If you have any questions or concerns, please feel free to contact the front desk at any time.
I'd like to call a taxi.
Yes, please contact the front desk.
*Depending on the time of day, you may have to wait due to congestion or a lack of vehicles. We recommend that you allow yourself plenty of time when traveling.