QCan I make a reservation on the day?

AYes, you can make an order by phone or online.
Please check availability in advance as the hotel may be fully booked.

QWhat are the check-in and check-out times?

ACheck-in: from 3pm
Check-out: by 10am
*Some accommodation plans may have different time settings.
*We are available 24 hours a day, so please rest assured even if you arrive late at night.
*The entrance will be locked after midnight. Please call using the intercom next to the entrance.
*If you plan to arrive after midnight, please contact us in advance.

QI will arrive before check-in time. Can I just leave my luggage here?

AYes, we can store your luggage before check-in and after check-out free of charge.
*We cannot store valuables, fragile items, or food.
*We ask that you pick up your item on the same day.
*Please check with the hotel in advance if you have large or excessive luggage.

QCan I check in early or extend my check-out time?

ANormally check-in is at 15:00 and check-out is at 10:00.
Early check-in and late check-out are available for an additional fee per room as listed below.

Early check-in
Entry after 11:00: 2,000 yen (tax included) per hour

Late check-out
Extension until 2:00 PM: 2,000 yen (tax included) per hour
(*Available until 14:00)

*Depending on room availability, we may not be able to accommodate your request.
*Conditions may vary depending on the reservation plan.

QIs there a cancellation fee?

AIf you make a reservation by phone or through our official website, the cancellation fees will be charged as follows:
On the day: 100% of the accommodation fee
The day before: 50% of the accommodation fee
*The travel agency you book with may have different cancellation policies for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and the reservation procedure screen (reservation step).

QCan I stay as a group, such as on a company trip?

AYes, we do.
Please contact us via the inquiry form.
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QCan minors stay alone?

AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that a parent or guardian submit this document.
Please download the consent form here.
Please submit it by mail, fax or email before your arrival, or bring it with you when you check in.

QCan I use a credit card?

AYes, you can.
Supported brands: Visa, JCB, Mastercard, American Express, Diners Club, UnionPay

QCan I use electronic money (cashless payment)?

AYes, you can.
Supported brands: Suica, PASMO, ICOCA and other electronic transportation money, nanaco, QUICPay, Rakuten Edy, WAON
*Alipay and WeChat Pay are not available.

QCan I stay with pets?

AWe are sorry, but we do not allow guests to bring pets with them (except guide dogs and assistance dogs).

QCan children sleep in the same bed as me?

AChildren aged 6 and under can stay free of charge if sharing existing beds.
The maximum number of people allowed to share a bed is as follows:

In the case of one adult staying: up to one person can share a bed
For guests staying with 2 or more adults: Up to 2 guests can share a bed

*If you use a bed, the price will be the same as an adult regardless of age.
*Amenities, slippers, towels, and indoor wear are not provided for children sharing a bed.
*Please note that if you make a reservation for more than the above-mentioned number of children who will be sharing a bed, the accommodation fee for the extra children will be the same as for adults and will be paid on site.

QCan I smoke?

AAll rooms are non-smoking (including electronic cigarettes).
If smoking is permitted in the guest room, a special cleaning fee of 20,000 yen will be charged.
Some facilities have designated smoking areas, so please use those areas if you wish to smoke.
Please contact the hotel for more details.

QQ.What kind of amenities are available?

AIn the guest room: loungewear, slippers, bath towels, face towels
Front lobby (free to pick up): Toothbrush, hairbrush, razor, cotton pad set

QWhat items are available for rental?

AWe have a variety of items available, including hair irons (curling/straightening), irons, trouser presses, humidifiers, charging cables, luggage scales, and wine openers.

*Please note that numbers are limited.
*The equipment provided varies depending on the hotel. Please contact the hotel for details.

QAre there extra beds available?

AWe are sorry, but we do not have any extra beds available.
However, depending on the room type, we may be able to provide a sofa bed as a bed (for a fee). Please contact the hotel for more information.

QCan I arrange a massage?

ASome hotels have partnerships.
Please contact the hotel for more details.

QI'd like to use the cleaning service.

AWe do not provide laundry services. Please use the coin laundry facilities in the building.

QWill you provide cleaning every day?

AOur hotel implements environmentally friendly "eco-cleaning" procedures.
For guests staying multiple nights, we offer the following daily:

Garbage collection
Replacement of used towels

For stays of 4 nights or more, standard cleaning (bed making, bathroom cleaning, etc.) will be provided every 3 days.
*Information may differ for some plans, such as weekly plans.

QIs there a service where I can leave my children?

AWe are sorry, but we do not offer childcare services.

QAre there any amenities or rental equipment for children?

AThere are no special amenities or equipment for children.
*Rental equipment varies by hotel. Please contact the hotel for details.

QI will be sharing a bed with my host. Are there any amenities available?

AWe do not provide special amenities or bedding (pillows, towels, etc.) for children who sleep in the same bed as you.
If you need amenities such as toothbrushes and cotton sets, please ask the staff at the front desk.

QAre there coin laundry facilities?

AYes, there is a coin laundry available for a fee.

QIs there anywhere I can use a computer or print documents?

AThere are no toiletries available in the building. We apologize for the inconvenience, but please use the nearest convenience store.

QIs there a place where we can hold meetings?

ASorry, we don't have it available.

QIs there parking available?

AThere is no parking lot. Please use the nearby paid parking lot.

QIs there Wi-Fi?

AFree Wi-Fi is available in all rooms.

QAre there any nursing rooms?

AWe are sorry, but we do not have a nursing room.

QCan I exchange foreign currency at the hotel?

AAn automatic foreign currency exchange machine is available in the building.

QIs there a fitness room?

AWe are sorry, but we do not have a fitness room.

QHow much is breakfast?

ABreakfast will be served as follows:
Adults: 2,000 yen / Elementary school students (ages 6-12): 1,000 yen / Children 5 and under: Free
* Prices include tax.

You can also apply on the day. Please ask at the front desk.

QAre there buses to the tourist spots?

AYes, we do.
For more details, please see this page.
*Reservations are required.

QAre there any convenience stores nearby?

AThere are convenience stores and supermarkets nearby. Our staff will be happy to guide you to nearby shops, so please feel free to ask the front desk staff.

QCan I send luggage from the hotel?

AYes, delivery service is available.
Please inform the front desk the day before for pickup or shipping.
*International shipping is not available.
*We also offer same-day airport delivery service (Airporter).

QCan I send luggage to the hotel by courier?

AYes, you can send it in advance.
*Please write the name of the person who made the reservation on the shipping label. If we cannot confirm this, we may not be able to pick up the item.
*Refrigerated and frozen items cannot be accepted. Please contact the hotel for details.
*Please refrain from bringing expensive items, large amounts of luggage, or heavy or large items (the hotel cannot be held responsible for loss or damage).

QI'd like to call a taxi.

AYes, please contact the front desk.
*Depending on the time of day, you may have to wait due to congestion or a lack of vehicles. We recommend that you allow yourself plenty of time when traveling.