Accommodation Terms and Conditions

Article 1 Scope of Application

  1. All accommodation contracts and related agreements to be concluded between this hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any matters not provided for in these Terms and Conditions shall be governed by laws and regulations (meaning laws and regulations or those based on laws and regulations; the same applies hereinafter) or generally accepted practices.
  2. In cases in which the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the provisions of the preceding paragraph, the special contract shall take precedence over the provisions of the preceding paragraph.

Article 2 Application for Accommodation Contract

  1. A Guest who intends to apply for an Accommodation Contract with the Hotel shall provide the Hotel with the following particulars:
    1. Your name
    2. Date of stay and expected arrival time
    3. Your contact details
    4. Other particulars deemed necessary by the Hotel
  2. If there are any changes to the details of your request made to the Hotel pursuant to the preceding paragraph, you must promptly notify the Hotel of the changed details.
  3. In cases where a Guest requests, during his/her stay, to extend his/her stay beyond the date specified in subparagraph 2 of the preceding paragraph, the Hotel will consider it to be an application for a new Accommodation Contract at the time such request is made.

Article 3: Establishment of Accommodation Contracts, etc.

  1. An Accommodation Contract will be deemed to have been established when the Hotel accepts the application as stipulated in the preceding Article.
  2. When an accommodation contract has been concluded in accordance with the provisions of the preceding paragraph, accommodation fees for the entire accommodation period under the accommodation contract shall be paid before the start of the stay or by the date designated by the Hotel.
  3. When any of the following events occur, the Hotel may treat the application made by the Guest as having been made without the Guest's intention to actually stay, and the Accommodation Contract will become invalid:
    1. When the accommodation fee stipulated in the preceding paragraph is not paid before the start of accommodation or by the date designated by the Hotel in accordance with the provisions of the same paragraph.
    2. Even if we try to contact the contact information you provided in accordance with the preceding paragraph 1, within 10 days from the date of the first contact
      (However, if the number of days until the day of accommodation is less than this amount, the date of contact must be by 3:00 p.m. on the day of accommodation.)
    3. When the Guest refuses to be contacted by the Hotel.
  4. In the event of the above paragraphs (2) and (3), accommodation fees already received will not be refunded.

Article 4 Special Agreement Requiring No Deposit

  1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded.
  2. If the Hotel has not requested the payment of the application fee as stipulated in Paragraph 2 of the preceding Article and/or has not specified the due date for the payment of the application fee at the time of accepting the application for an Accommodation Contract, it will be treated as if the Hotel has accepted a special contract as stipulated in the preceding Paragraph.

Article 4-2 Request for cooperation in infection prevention measures at facilities

Our hotel reserves the right to request the cooperation of guests seeking accommodation in accordance with the provisions of Article 4-2, Paragraph 1 of the Inns and Hotels Act (Act No. 138 of 1948).

Article 5 Refusal to Conclude an Accommodation Contract

The Hotel may not accept the conclusion of an accommodation contract in the following cases. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Inns and Hotels Act.

  1. When the application for accommodation does not conform to these terms and conditions.
  2. When the Hotel is fully booked and is unable to provide guest rooms.
  3. When a disaster or other emergency occurs and it is expected that priority will be given to providing guest rooms to disaster victims and disaster recovery personnel, etc., there is a reason equivalent to the preceding paragraph.
  4. When a person seeking accommodation is deemed to be in danger of engaging in conduct that will violate the provisions of the law, the public order, or good morals in regard to his/her accommodation.
  5. When a person seeking accommodation is deemed to fall under any of the following items (a) to (c):
    • An organized crime group as defined in Article 2, Paragraph 2 of the Law Concerning Prevention of Unjust Activities by Organized Crime Group Members (Law No. 77 of 1991) (hereinafter referred to as an "organized crime group"), an organized crime member as defined in Article 2, Paragraph 6 of the same Law (hereinafter referred to as an "organized crime member"), an associate member of an organized crime group, or a person related to an organized crime group, or other anti-social forces.
    • When a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime member
    • A corporation in which any of its directors is a member of an organized crime group
  6. When violent demands are made or an unreasonable burden is asked of a person in relation to accommodation (excluding cases where the person seeking accommodation requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on Promotion of Elimination of Disability Discrimination (Act No. 65 of 2013; hereinafter referred to as the "Disability Discrimination Elimination Act").
  7. When a person seeking accommodation is a patient of a specific infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Inns and Hotels Act (hereinafter referred to as "Patients of a Specified Infectious Disease").
  8. When it is impossible to provide accommodation due to natural disasters, malfunctions of facilities, or other unavoidable reasons.
  9. When a person seeking accommodation has repeatedly made requests which are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation-related services to other guests as specified in Article 5-6 of the Inns and Hotels Act Enforcement Regulations.
  10. When the person requesting accommodation is clearly suffering from physical or mental discomfort.
  11. When minors without parental permission are staying alone.
  12. When a request for accommodation is made with the intention of transferring the right to stay to another person.
  13. When a person applies for accommodation despite having no intention of actually staying at the property.
  14. Other cases where accommodation can be refused pursuant to various laws, prefectural ordinances, etc.

Article 5-2 Explanation of refusal to conclude an accommodation contract

If the Hotel does not comply with the request to enter into an Accommodation Contract in accordance with the preceding Article, a Guest seeking accommodation may request an explanation from the Hotel for the reason.

Article 6: Your right to cancel the contract

  1. You may cancel the Accommodation Contract by notifying the Hotel.
  2. If the Customer cancels the Accommodation Contract in whole or in part in accordance with the preceding paragraph, the Customer will be required to pay a penalty as set forth in Schedule 2.
  3. If a guest does not arrive by the arrival time on the day of accommodation without contacting the hotel, the hotel may regard the accommodation contract as having been cancelled by the guest.

Article 7: Hotel Cancellation Rights

  1. The Hotel may cancel the Accommodation Contract in the following cases. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Inns and Hotels Act.
    1. When the guest is deemed to be in danger of engaging in conduct that will violate the laws, public order or good morals in regard to his/her accommodation, or when the guest is deemed to have engaged in such conduct.
    2. When the customer is deemed to fall under any of the following items (a) to (c):
      • Organized crime group, organized crime group member, associate member of an organized crime group, or related person to an organized crime group or other antisocial forces
      • When a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime member
      • A corporation in which any of its directors is a member of an organized crime group
    3. When the guest behaves in a manner that causes significant nuisance to other guests.
    4. When the customer is a patient of a specific infectious disease.
    5. When violent demands are made in relation to the accommodation, or an unreasonable burden is requested (excluding cases where the guest requests the removal of social barriers pursuant to the provisions of Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Elimination of Discrimination against Persons with Disabilities).
    6. When the Guest has repeatedly made requests to the Hotel which are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation services to other Guests as specified in Article 5-6 of the Enforcement Regulations of the Inns and Hotels Act.
    7. When it is impossible to provide accommodation due to a natural disaster or other force majeure event.
    8. When the Guest smokes in bed, tampers with fire-fighting equipment, etc., or fails to observe any other prohibited activities stipulated in the Usage Regulations stipulated by the Hotel (limited to those necessary for fire prevention purposes).
    9. When the right to stay is transferred or attempted to be transferred.
    10. When an accommodation contract has been concluded through a travel agency, and payment of the accommodation fee has not been confirmed by said travel agency. Incidentally, cases where payment of the accommodation fee has not been confirmed include cases where payment is made by bank transfer just before the end of business hours at a financial institution, or by bank transaction via the Internet regardless of the business hours of the financial institution, but the fact of the transfer is not confirmed on the following day because the financial institution is closed.
    11. When these terms and conditions or the hotel usage regulations are violated.
    12. Other cases where accommodation can be refused pursuant to various laws, prefectural ordinances, etc.
  2. The notice of termination under the preceding paragraph shall be given verbally, or by telephone, email or in writing to the contact details provided by the Customer under Article 2. If the notice is not received at the contact details provided by the Customer under Article 2, in addition to applying the provisions of Article 3, paragraph 3, the notice may be deemed to have been received upon the lapse of the period that it would normally be received.
  3. When the Hotel has cancelled the Accommodation Contract in accordance with the provisions of the two preceding paragraphs, the Accommodation Fee will not be refunded, except in the cases prescribed in paragraph 1 (4) and (6).

Article 7-2 Explanation of cancellation of accommodation contract

When the Hotel has cancelled the Accommodation Contract in accordance with the preceding Article, the Guest may request the Hotel to explain the reason therefor.

Article 8 Accommodation Registration

On the day of your stay, you will be required to register the following particulars at the Hotel front desk:

  1. Your name, address and contact details
  2. For foreigners who do not have an address in Japan, nationality and passport number
  3. Other particulars deemed necessary by the Hotel

Article 9. Guest Room Occupancy Hours

  1. The time during which a guest can occupy a hotel room is from the check-in time to the check-out time specified by the Hotel.
    However, if you are staying for consecutive nights, you may use the room all day except on the days of arrival and departure.
  2. Notwithstanding the provisions of the preceding paragraph, the Hotel may accommodate guests occupying their rooms outside the hours specified in the same paragraph.
    In this case, an additional fee (including consumption tax and service charges) will be charged as specified by the hotel. However, if the check-in time on the scheduled departure date is exceeded, one night's accommodation fee will be charged, and the same applies to use prior to the check-out time on the day of arrival.
  3. Even during the hours when the Guest is able to use the guest room pursuant to the preceding two Paragraphs, the Hotel may enter the guest room and take necessary measures when it is necessary for safety, sanitation and other operational management of the Hotel.

Article 10: Compliance with Terms of Use

Guests must abide by the hotel's rules and regulations while within the hotel.

Article 11 Business Hours

  1. The opening hours of various facilities within our hotel can be found on notices posted throughout the building, on the information tools in your guest room, etc.
  2. The business hours of the facilities mentioned in the preceding paragraph may be subject to temporary change due to unavoidable circumstances. In such cases, we will notify you accordingly.

Article 12 Payment of fees

  1. The breakdown of the accommodation fees, etc. to be paid by the Customer shall be as set forth in Schedule 1.
  2. Payment of the accommodation fees, etc. as set forth in the preceding paragraph shall be made at the front desk or at a place designated by the Hotel upon the Guest's arrival or when requested by the Hotel in Japanese yen, accommodation coupons, debit cards, credit cards or other payment methods approved by the Hotel.

Article 13 Liability of the Hotel

  1. When the Hotel has caused damage to a guest as a result of breach of the Accommodation Contract or related contracts, or as a result of tortious conduct, the Hotel shall compensate for such damage up to a maximum of 100,000 yen, except in cases where the Hotel has acted with intent or gross negligence.
  2. The Hotel is covered by Hotel Liability Insurance to cover damage suffered by Guests as described above. However, damages suffered by Guests may not be compensated if the damage falls under the grounds for exemption from liability in the insurance contract.

Article 14 Handling when contracted rooms cannot be provided

  1. If the Hotel is unable to provide a Guest with a contracted room, it will arrange accommodation of similar standards elsewhere, wherever possible.
  2. Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange other accommodations, the Hotel may cancel the Accommodation Contract. Regarding the notice of cancellation in this case, the provisions of Article 7, paragraph 2 shall apply mutatis mutandis. Furthermore, if the Hotel is unable to provide a room due to reasons attributable to the Hotel, the Hotel shall pay the Guest a compensation fee equivalent to the penalty charges set forth in Appendix 2, and such compensation fee shall serve as compensation for damages.

Article 15 Handling of Deposited Items

  1. When loss, breakage or other damage occurs to goods, cash or valuables deposited at the front desk by the guest, the hotel shall compensate for such damage, except in cases where such loss or damage is due to force majeure. However, for items for which the guest has not notified the type and value in advance, the hotel shall compensate for such damage up to a maximum of 100,000 yen, except in cases where such loss is due to the hotel's willful misconduct or gross negligence.
  2. The Hotel shall compensate for damages incurred when loss, breakage or other damage occurs due to the Hotel's intention or negligence regarding goods, valuables or cash brought into the Hotel by a guest but not deposited at the front desk. However, for items for which the guest has not reported the type and value in advance, the Hotel shall compensate for such damages up to a maximum of 50,000 yen, except in cases where the Hotel is guilty of intention or gross negligence.

Article 16 Storage of Guest's Baggage and Belongings

  1. If a guest's baggage is delivered to the Hotel prior to his/her stay, the Hotel will only store it if the guest has contacted the Hotel prior to his/her arrival and agreed to this.
  2. If a guest's baggage or belongings are left behind at the Hotel after checking out, the Hotel will, in principle, store them for seven days, including the day they are found, and if the guest does not request their return within that period, the Hotel will report them to the nearest police station. However, valuables will be reported to the nearest police station immediately. In addition, food, beverages, magazines, and other waste-like items will be disposed of at the Hotel's discretion if the Hotel does not hear from the guest by the day after check-out.
  3. The Hotel reserves the right to inspect the contents of any left baggage or personal belongings in order to properly dispose of them according to the nature of the items and, if necessary, to return them to the owner or dispose of them in accordance with the preceding paragraph, and the Guest cannot object to this.
  4. The Hotel's liability for insurance of the Guest's baggage and belongings in the cases of Paragraphs 1 and 2 shall be limited to 10,000 yen, except in cases where the Hotel is guilty of intentional or gross negligence.

Article 17. Management of baggage when using the large public bath

  1. When using the large communal bath, valuables (including cash; the same applies hereinafter in this article) and room keys, etc. must be stored in the valuables lockers according to their usage.
  2. Items stored in the valuables lockers shall be handled in accordance with the provisions of Article 16, Paragraph 1.
  3. The Hotel shall not be liable for any damages incurred as a result of theft or unauthorized use of the room key by a third party due to failure to comply with paragraph 1, such as leaving valuables and the room key in the clothes basket while taking a bath. However, if there is a reason attributable to the Hotel, the Hotel shall compensate for such damages up to a maximum of 10,000 yen, except in cases of willful misconduct or gross negligence.

Article 18 Liability for Parking

When a customer uses the hotel's parking lot, the hotel is merely lending the parking space and is not responsible for the storage of the vehicle. However, if the hotel is responsible for any damages such as loss or damage to the customer's vehicle in the hotel's parking lot, the hotel will compensate for such damages up to a maximum of 100,000 yen, except in cases of willful misconduct or gross negligence.

Article 19 Customer Responsibilities

If the Hotel incurs expenses for cleaning or repairing guest rooms, loss of sales opportunities, or any other damages due to a guest's violation of these terms and conditions or the Usage Regulations or for other reasons attributable to the guest, the guest shall compensate the Hotel for such damages.

Appendix 1: Breakdown of accommodation fees, etc. (related to Article 12, Paragraph 1)

Total amount to be paid by the guest breakdown
Accommodation fee ①Basic accommodation fee (room fee)
additional fee ②Food, beverage and other charges
tax A. Consumption tax (including local consumption tax)
Accommodation tax

remarks

  • Basic accommodation fees will be based on the price list posted in the hotel, in brochures, on the hotel website, etc.
  • Accommodation taxes are based on the tax rates set by each local government.

Schedule 2 Penalty Charges (Article 5)

Number of rooms contracted The date of receipt of notice of contract termination
No stay On the day The day before 2 to 6 days ago 7 days ago
General Up to 9 rooms 100％ 100％ 50％ - -
Organization 10 or more rooms 100％ 100％ 50％ 30％ 10％
The date of receipt of notice of contract termination Number of rooms contracted
General Organization
Up to 9 rooms 10 or more rooms
No stay 100％ 100％
On the day 100％ 100％
The day before 50％ 50％
2 to 6 days ago - 30％
7 days ago - 10％

Notes

  • The percentage is the ratio of the penalty to the basic accommodation fee.
  • If the number of contract days is shortened, a penalty for one day (the first day) will be charged regardless of the number of days shortened.
  • In the event that a contract is terminated for part of a group (10 rooms or more), 10% of the number of guests staying as of 7 days prior to the stay (or the day of acceptance if the application is accepted after that day)
    (Any fractional part will be rounded up.) There will be no penalty for the number of rooms that falls within this limit.
  • This does not apply to group travelers as described in 3. above, if a separate agreement such as a "Group Reservation Confirmation" has been made.

Revised on December 13, 2023