QWhat are the check-in and check-out times at Kyoto Apart Hotel?

ACheck-in is at 3pm and check-out is at 10am.
However, different times may be set for accommodation packages planned by our hotel.

QWhat time is check-in at Kyoto Apart Hotel?

ACheck-in is available 24 hours a day using the self-service check-in machines.
(Front desk hours: 8:00-20:00)
*Please be sure to contact us if your check-in time will be after 10pm.

QAre the rooms at Kyoto Apart Hotel cleaned?

ABed making will be done every 3 days from the day after check-in.
Trash will be removed from the trash cans and towels will be replaced every day.
If you would like additional room cleaning, please contact the front desk by 10:00 the day before your stay for an additional fee.
〇 Additional cleaning: ¥5,000 (tax included) per session

QCan I send luggage from the Kyoto Apart Hotel?

AYes, you can. We have a Yamato cash-on-delivery slip available.

QIs it possible to store luggage before checking in or after checking out at a hotel in Kyoto?

ALuggage can be stored on the same day.
In that case, please take care of any fragile or valuable items with you.

QWhat time is check-in at hotels in Kyoto?

AThe front desk is staffed 24 hours a day, so it's no problem if you arrive late.
For security reasons, the entrance is locked after midnight, so please ring the intercom outside the entrance.
*Please be sure to contact us if your check-in time will be after midnight.

QDo hotels in Kyoto allow pets?

AUnfortunately, we are unable to accommodate pets.
*Excluding guide dogs and assistance dogs

QDo Kyoto hotels have a gym?

AUnfortunately, we do not have a fitness gym at our facility.

QWhat should I do if I lose my room key at a hotel in Kyoto?

AIf you lose your room key at a hotel in Kyoto, please contact the front desk.
*A reissue fee may be charged. Please check with staff for details.

QIs it possible to store luggage before check-in or after check-out at a hotel in Kyoto?

AWe can store your luggage for the day. In that case, please take care of any fragile items or valuables with you.

QCan I send luggage to Kyoto Aparthotels and Kyoto hotels by courier service?

AIt is possible to send luggage to the hotel.
If you are sending luggage, please send it prepaid.
Please note that we cannot accept returns if sent cash on delivery.
In addition, please make sure to include the name of the guest on the envelope.
Please note that there is limited space available for storing your luggage.
We would appreciate it if you could specify the delivery date as the day before or on the day of check-in.

QCan children and babies stay at Kyoto apartment hotels and Kyoto hotels?

AYou can stay overnight. Please come with your family.
The accommodation rates for children are as follows:
・Age 13 and over: Adults
・Children under 12 years old: Free (if sharing existing bed)
If a child uses a bed, they will be charged the same rate as an adult regardless of age.
Amenities, slippers, towels, and in-house clothing are not provided for children sharing beds.
The maximum number of people allowed to share a bed is as follows:
・When staying with 1 adult, up to 1 person can share a bed
・If two or more adults are staying, up to two people can share a bed

QCan minors stay alone at Kyoto Apart Hotels and Kyoto Hotels?

AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that they have their legal guardian submit this document.
Please download the consent form from the facility's official website.
Please send it to us in advance by mail, fax or email, or submit it when you check in.

QCan I use the internet at Kyoto Apart Hotels and Kyoto Hotels?

AThe SSID and password will be provided to you when you check in. Please refer to the guide or TV in your room.

QWhat kind of amenities are available at Kyoto apartment hotels and Kyoto hotels?

ABath towels, face towels, and slippers are provided in the guest rooms.
Please bring your own cotton sets, toothbrushes, hairbrushes, razors, etc. to the lobby. We also provide indoor wear.

QIs it possible to store luggage at Kyoto Apart Hotels and Kyoto Hotels?

AYes, it is possible for you to do so free of charge. However, the deadline for storing your luggage will be from the check-in date to the check-out date.
We are unable to accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.

QDo Kyoto apartment hotels and Kyoto hotels offer room service?

AUnfortunately, we do not offer room service.

QCan I call a taxi at a Kyoto aparthotel or Kyoto hotel?

AA taxi will be called for you at the front desk.
However, depending on the time of day, there may be traffic jams or we may not be able to secure a free taxi, so we recommend that you allow plenty of time when traveling.

QDo I need to show ID when checking in at Kyoto Apart Hotels and Kyoto Hotels?

AAs a general rule, Japanese guests are not required to present identification at check-in.
Foreign guests are required to present their passport.
*We may ask for identification when minors stay or depending on the plan used.

QDo Kyoto apartment hotels and Kyoto hotels charge a cancellation fee?

AIf you make a reservation by phone or via our official website, the cancellation fee will be charged as follows:
On the day: 100% of the accommodation fee
The day before: 50% of the accommodation fee
*The travel agency you booked with may have different cancellation policies set for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and on the reservation procedure screen (reservation step). It may differ depending on the plan.

QI will be staying at a Kyoto apartment hotel or Kyoto hotel in an existing bed. Are there any amenities provided?

AIf you are sharing a bed with your pet, please note that amenities, slippers, towels, and indoor clothing will not be provided.

QDoes Kyoto Apart Hotel/Kyoto Hotel have a gym?

AUnfortunately, Kyoto Apart Hotel and Kyoto Hotel do not have a fitness gym.