QCan I make a reservation for an apartment hotel in Osaka on the same day?

AReservations can be made by phone or online.
Please note that we may already be fully booked on the day, so please make sure to check the availability on the day in advance by phone or online before making your reservation.

QWhat are the check-in and check-out times at Apart Hotel Osaka?

ACheck-in is at 3pm and check-out is at 10am.
However, different times may be set for accommodation packages planned by our hotel.

QI will arrive at the apartment hotel in Osaka before check-in time. Can I just leave my luggage there?

AYes, you can. However, the front desk is open from 8:00 to 22:00, so please be careful about the times when you need to pick up and deliver your luggage.
We are unable to accept excessively large luggage, excessive amounts of luggage, or items that require refrigeration or freezing.

QWhat time is check-in at Osaka Apart Hotel?

ACheck-in is available 24 hours a day using the automatic check-in machine. (Front desk hours: 8:00-22:00)
*Please be sure to contact us if you plan to check in after 10pm.

QCan minors stay at apartment hotels in Osaka?

AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that the parent or guardian submit this document.
Please download the consent form from the official website.
Please send it to us in advance by mail, fax or email, or submit it when you check in.

QCan I use credit cards at Apart Hotels in Osaka?

AWe accept VISA/MASTER/JCB/AMEX.
Debit cards/Ginrei cards are also accepted.

QCan I use electronic money (cashless payment) at Apart Hotels in Osaka?

AYou can use iD and transportation IC cards.

QCan I smoke in the apartment hotels in Osaka?

AAll rooms are non-smoking.
If smoking is discovered, a separate cleaning fee (10,000 yen x number of nights) will be charged.

QDoes Osaka Apart Hotel offer wi-fi?

AFree Wi-Fi is available. The password will be provided at check-in.

QWhat kind of amenities are available at Osaka apartment hotels?

ABath towels, face towels, slippers, loungewear (one piece), etc. are provided in the guest rooms. Cotton sets, toothbrushes, hairbrushes, shaving cream, razors, etc. are available at the front desk, so please take as many as you need.

QAre there extra beds in Osaka apartment hotels?

AWe are sorry for the inconvenience, but we do not have any extra beds available.

QAre the rooms at Osaka Apart Hotel cleaned?

ABed making will be done every 3 days from the day after check-in.
Trash cans and used towels will be collected daily.
If you would like additional room cleaning, please contact the front desk by 10:00 the day before your stay for an additional fee.

◯ Additional cleaning: ¥5,000 (tax included) per session

QCan children and babies stay at apartment hotels in Osaka? Can children and babies stay at apartment hotels in Osaka?

AYou can stay overnight. Please come with your family.
The accommodation rates for children are as follows:
・Age 13 and over: Adults
・Children under 12 years old: Free (if sharing existing bed)

If a child uses a bed, they will be charged the same rate as an adult regardless of age.
Amenities, slippers, towels, and in-house clothing are not provided for children sharing beds.

The maximum number of people allowed to share a bed is as follows:
・When 1 adult is staying, up to 1 person can share a bed
・If two or more adults are staying, up to two people can sleep together.

QDo apartment hotels in Osaka have baby cribs?

AWe offer free rentals, and we also provide futon sets.
However, please note that there are limited numbers of each item.

QDo apartment hotels in Osaka offer childcare services?

AThere are no services such as childcare.

QAre there nursing rooms in apartment hotels in Osaka?

AWe do not have nursing rooms available.

QDo Osaka Apart Hotels have amenities or rental equipment for children?

AWe regret to inform you that we do not have any amenities or rental equipment for children.

QAre there coin laundries in apartment hotels in Osaka?

AThere is a fully automatic washing machine with dryer in the room. Disposable laundry detergent is also provided.

QIs there parking at the Apart Hotel in Osaka?

AThere is no parking available at Osaka Apart Hotel. Please use the nearby paid parking.

QCan I exchange foreign currency at an apartment hotel in Osaka?

AWe are very sorry, but we do not offer foreign currency exchange.

QCan I send luggage from the Apart Hotel in Osaka?

AYes, you can. We have a Yamato cash-on-delivery slip available.

QCan I send luggage to the Osaka Apart Hotel by courier?

AIt is possible to send luggage to the hotel.
If you are sending luggage, please send it prepaid.
Please note that we cannot accept returns if you send them cash on delivery.
In addition, please make sure to include the name of the guest on the envelope.
Please note that there is limited space available for storing your luggage.
We would appreciate it if you could specify the delivery date as the day before or on the day of check-in.

QWhat hours are staff available at the front desk at Osaka Apartment Hotel?

APlease rest assured that our front desk staff are available 24 hours a day.

QCan I extend my check-out time at an apartment hotel in Osaka?

AAdditional charges will be incurred for extended hours as follows:
Before 12: 25% of the accommodation fee
Until 2pm: 50% of accommodation fee
After 14:00: 100% of the accommodation fee (the accommodation fee on the day of check-out)
*We may decline your request depending on the reservation situation.
* Regulations may vary depending on the plan.

QDoes Osaka Apart Hotel charge a cancellation fee?

AIf you make a reservation by phone or via our official website, the cancellation fee will be charged as follows:

On the day: 100% of the accommodation fee
The day before: 50% of the accommodation fee

*The travel agency you booked with may have different cancellation policies set for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and on the reservation procedure screen (reservation step). It may differ depending on the plan.