QI will arrive at my Tokyo apartment hotel before check-in time. Can I leave my luggage there?

AYes, you can. However, the front desk is open from 8:00 to 20:00, so please be careful about the time of pick-up and delivery.
We cannot accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.

QWhat time is check-in at Apart Hotel Tokyo?

ACheck-in is available 24 hours a day using the automatic check-in machine. (Front desk hours: 8:00-20:00)
*Please be sure to contact us if your check-in time will be after 10pm.

QAre Tokyo apartment hotel rooms cleaned?

ABed making will be done every 3 days from the day after check-in.
Trash will be removed from the trash cans and towels will be replaced every day.
If you would like additional room cleaning, please contact the front desk by 10:00 the day before your stay for an additional fee.
〇 Additional cleaning: ¥5,000 (tax included) per session

QAre there coin laundries in Tokyo apartment hotels?

AThere is a fully automatic washing machine with drying function in the room. Disposable laundry detergent is also provided.

QCan I send luggage from an apartment hotel in Tokyo?

AYou can send it from the front desk by cash on delivery only. We have a Yamato cash on delivery slip available.

QWhat time is check-in at hotels in Tokyo?

AThe front desk is staffed 24 hours a day, so it's no problem if you arrive late.
For security reasons, the entrance is locked after midnight, so please ring the intercom outside the entrance.
*Please be sure to contact us if your check-in time will be after midnight.

QDo Tokyo hotels allow pets?

AUnfortunately, we are unable to accommodate pets.
*Excluding guide dogs and service dogs (pets are allowed at ICI HOTEL ASAKUSABASHI)

QWhat can I watch on TV in Tokyo hotels? (Channels/Streaming services/Paid TV)

AGuests can watch terrestrial digital broadcasts on the televisions in their rooms.
*You cannot watch channels other than terrestrial digital broadcasts.
*Foreign language broadcasts are not available.

QWhat should I do if I want to check out of a hotel in Tokyo late at night or early in the morning?

ALate night and early morning check-out is also possible. Please inquire at the front desk.

QCan I send luggage to Tokyo apartment hotels and hotels in Tokyo by courier service?

AIt is possible to send luggage to the hotel.
If you are sending luggage, please send it prepaid.
Please note that we cannot accept returns if sent cash on delivery.
In addition, please make sure to include the name of the guest on the envelope.
Please note that there is limited space available for storing your luggage.
We would appreciate it if you could specify the delivery date as the day before or on the day of check-in.

QCan I extend the check-out time at a Tokyo apartment hotel or Tokyo hotel?

AExtensions will incur additional fees as follows:
Before 12: 25% of the accommodation fee
Until 2pm: 50% of accommodation fee
After 14:00: 100% of the accommodation fee (the accommodation fee on the day of check-out)
*We may decline your request depending on the reservation situation.
* Regulations may vary depending on the plan.

QAre there cancellation fees for Tokyo apartment hotels and Tokyo hotels?

AIf you make a reservation by phone or via our official website, the cancellation fee will be charged as follows:
On the day: 100% of the accommodation fee
The day before: 50% of the accommodation fee
*The travel agency you booked with may have different cancellation policies set for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and on the reservation procedure screen (reservation step). It may differ depending on the plan.

QWhat are the check-in and check-out times at Tokyo aparthotels and Tokyo hotels?

ACheck-in is at 3pm and check-out is at 10am.
However, different times may be set for accommodation packages planned by our hotel.

QCan children and babies stay at Tokyo apartment hotels and Tokyo hotels?

AYou can stay overnight. Please come with your family.
The accommodation rates for children are as follows:
・Age 13 and over: Adults
・Children under 12 years old: Free (if sharing existing bed)
If a child uses a bed, they will be charged the same rate as an adult regardless of age.
Amenities, slippers, towels, and in-house clothing are not provided for children sharing beds.
The maximum number of people allowed to share a bed is as follows:
・When staying with 1 adult, up to 1 person can share a bed
・If two or more adults are staying, up to two people can share a bed

QCan minors stay alone at Tokyo apartment hotels and Tokyo hotels?

AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that they have their legal guardian submit this document.
Please download the consent form from the facility's official website.
Please send it to us in advance by mail, fax or email, or submit it when you check in.

QIs internet available at Tokyo apartment hotels and Tokyo hotels?

AThe SSID and password will be provided to you when you check in. Please refer to the guide or TV in your room.

QWhat kind of amenities are available at Tokyo apartment hotels and Tokyo hotels?

ABath towels, face towels, and slippers are provided in the guest rooms.
Please bring your own cotton sets, toothbrushes, hairbrushes, razors, etc. to the lobby. We also provide indoor wear.

QIs it possible to store luggage at Tokyo apartment hotels/Tokyo hotels?

AYes, it is possible for you to do so free of charge. However, the deadline for storing your luggage will be from the check-in date to the check-out date.
We are unable to accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.

QDo Tokyo aparthotels and Tokyo hotels offer room service?

AUnfortunately, we do not offer room service.

QCan I call a taxi at a Tokyo aparthotel or Tokyo hotel?

AA taxi will be called for you at the front desk.
However, depending on the time of day, there may be traffic jams or we may not be able to secure a free taxi, so we recommend that you allow plenty of time when traveling.

QCan Tokyo apartment hotels and Tokyo hotels issue accommodation certificates?

AIssuance is possible.
If you require an accommodation certificate, please ask at the front desk.

QIs it okay to stay in a Tokyo apartment hotel or Tokyo hotel during room cleaning times?

AIf you have a preference regarding cleaning times, please inquire at the front desk.

QPlease tell me how lost items are handled at Tokyo apartment hotels and Tokyo hotels.

APlease let us know the following information by phone or email:
Once you let us know, we will look for it as soon as possible.
The storage period is approximately one month.
* Opened food and drink will be discarded on the same day.
・Name
-Date of stay (room number if you remember)
・ Information about the lost item (as detailed as possible)
・Contact information
*Lost items can only be shipped within Japan.

QCan I get a receipt at Tokyo apartment hotels or Tokyo hotels?

AIf you pay on site, we will provide you with a receipt.
If you have a preferred name, please let us know at the front desk on the day.
*If you pay in advance, please check at the time of application.

QCan I get a wake-up call at Tokyo apartment hotels or Tokyo hotels?

AWe are very sorry, but unfortunately we do not provide wake-up calls.

QCan I smoke e-cigarettes in non-smoking rooms in Tokyo apartment hotels or Tokyo hotels?

ASmoking electronic cigarettes is also not permitted in non-smoking rooms.

QIs it possible to move around Tokyo apartment hotels and Tokyo hotels wearing the hotel's indoor clothing and slippers?

AWe ask that you refrain from moving around in the building wearing indoor clothing and slippers.