QCan I make a reservation on the day?

AYes, you can make an order by phone or online.
Please check availability in advance as the hotel may be fully booked.

QWhat are the check-in and check-out times?

ACheck-in: from 3pm
Check-out: by 11am
*Some accommodation plans may have different time settings.
*We are available 24 hours a day, so please rest assured even if you arrive late at night.
*The entrance will be locked after midnight. Please call using the intercom next to the entrance.
*If you plan to arrive after midnight, please contact us in advance.

QI will arrive before check-in time. Can I just leave my luggage here?

AYes, we can store your luggage before check-in and after check-out free of charge.
*We cannot store valuables, fragile items, or food.
*We ask that you pick up your item on the same day.
*Please check with the hotel in advance if you have large or excessive luggage.

QCan I check in early or extend my check-out time?

A 通常、チェックインは 15:00、チェックアウトは 11:00 でございます。
早めのチェックイン（アーリーチェックイン）やレイトチェックアウトは、1部屋あたり下記の追加料金 にて承っております。

アーリーチェックイン
11:00 以降のご入室：2,000円（税込）／1時間

レイトチェックアウト
14:00 までの延長：2,000円（税込）／1時間
（※最大 14:00 までご利用いただけます）

※お部屋の空き状況により、ご希望に添えない場合がございます。
※ご予約プランにより条件が異なる場合がございます。

QIs there a cancellation fee?

AIf you make a reservation by phone or through our official website, the cancellation fees will be charged as follows:
On the day: 100% of the accommodation fee
The day before: 50% of the accommodation fee
*The travel agency you book with may have different cancellation policies for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and the reservation procedure screen (reservation step).

QCan I stay as a group, such as on a company trip?

AYes, we do.
Please contact us via the inquiry form.
Contact us Contact us Contact us Contact us Contact us

QCan minors stay alone?

AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that a parent or guardian submit this document.
Please download the consent form here.
Please send it to us in advance by mail, fax, or email, or submit it when you check in.

QCan I use a credit card?

AYes, you can.
Supported brands: Visa, JCB, Mastercard, American Express, Diners Club, UnionPay

QCan I use electronic money (cashless payment)?

A交通系電子マネー（Suica／PASMO／ICOCA など）に対応しております。
また、以下のQRコード決済もご利用いただけます。
WeChatPay、Alipay+、銀聯、JKOPay、PayPay、auPAY、楽天Pay

QCan I stay with pets?

AWe are sorry, but we do not allow guests to bring pets with them (except guide dogs and assistance dogs).

QCan children sleep in the same bed as me?

AChildren aged 6 and under can stay free of charge if sharing existing beds.
The maximum number of people allowed to share a bed is as follows:

In the case of one adult staying: up to one person can share a bed
For guests staying with 2 or more adults: Up to 2 guests can share a bed

*If you use a bed, the price will be the same as an adult regardless of age.
*Amenities, slippers, towels, and indoor wear are not provided for children sharing a bed.
*Please note that if you make a reservation for more than the above-mentioned number of children who will be sharing a bed, the accommodation fee for the extra children will be the same as for adults and will be paid on site.

QCan I smoke?

AAll rooms are non-smoking (including electronic cigarettes).
Please feel free to use the smoking room on the first floor.
If smoking is permitted in the guest room, a special cleaning fee of 20,000 yen will be charged.

QQ.What kind of amenities are available?

ARoom wear, slippers, bath towels and face towels are provided in the guest rooms.
In consideration of the environment, we refrain from providing amenities such as toothbrushes, hairbrushes, razors, and cotton sets in the guest rooms.
If you need one, please ask the front desk staff and they will give it to you.

QWhat items are available for rental?

AWe have a variety of items available, including hair irons (curling/straightening), irons, humidifiers, charging cables, luggage scales, and wine openers.

*Please note that numbers are limited.
*The equipment provided varies depending on the hotel. Please contact the hotel for details.

QAre there extra beds available?

AWe are sorry, but we do not have any extra beds available.
However, depending on the room type, we may be able to provide a sofa bed as a bed (for a fee). Please contact the hotel for more information.

QCan I arrange a massage?

ASome hotels have partnerships.
Please contact the hotel for more details.

QI'd like to use the cleaning service.

AWe do not provide laundry services. Please use the coin laundry facilities in the building.

QWill you provide cleaning every day?

AOur hotel implements environmentally friendly "eco-cleaning" procedures.
For guests staying multiple nights, we offer the following daily:

Garbage collection
Replacement of used towels

For stays of 4 nights or more, standard cleaning (bed making, bathroom cleaning, etc.) will be provided every 3 days.
*Information may differ for some plans, such as weekly plans.

QIs there a service where I can leave my children?

AWe are sorry, but we do not offer childcare services.

QAre there any amenities or rental equipment for children?

A子供用のアメニティは歯ブラシ(歯磨き粉付き)・ボディスポンジ・スリッパをご用意しております。
貸出備品もご用意がございます。

QI will be sharing a bed with my host. Are there any amenities available?

AWe do not provide special amenities or bedding (pillows, towels, etc.) for children who sleep in the same bed as you.
If you need amenities such as toothbrushes and cotton sets, please ask the staff at the front desk.

QAre there coin laundry facilities?

AYes, there is a coin laundry available for a fee.

QIs there anywhere I can use a computer or print documents?

AThere are no toiletries available in the building. We apologize for the inconvenience, but please use the nearest convenience store.

QIs there a place where we can hold meetings?

ASorry, we don't have it available.

QIs there a fitness room?

Aご滞在中でも体を動かせるフィットネスルームがございます。
イタリア発のフィットネス機器ブランド「Technogym（テクノジム）」製機器を導⼊し、滞在中も快適に⾝体を整えられます。

Aご滞在中でも体を動かせるフィットネスルームがございます。
イタリア発のフィットネス機器ブランド「Technogym」製機器を導⼊し、滞在中も快適に⾝体を整えられます。

QIs there parking available?

Aはい、駐車場をご用意しております。
事前予約制となりますので、ご利用希望の際はお電話にてご予約をお願いいたします。

ご滞在中は、チェックインからチェックアウトまで自由に入出庫いただけます。

【料金】
・車：1台 3,000円（税込）／1泊
・バイク：1台 1,500円（税込）／1泊

※台数に限りがございます。満車の場合は、恐れ入りますがお近くのコインパーキングをご利用ください

QIs there Wi-Fi?

AFree Wi-Fi is available in all rooms.

QAre there any nursing rooms?

AWe are sorry, but we do not have a nursing room.

QCan I exchange foreign currency at the hotel?

A申し訳ございません。外貨両替機のご用意はございません

QIs there a fitness room?

AWe are sorry, but we do not have a fitness room.

QHow much is breakfast?

A朝食は以下の通り頂戴いたします。
大人：2,800円　/　子供（7～12歳）：1,600円　/　6歳以下のお子様：無料
※料金は税込みとなっております。

当日でもお申し込みいただけます。フロントへお声がけください。

QIs there a shuttle bus to the hotel?

Aシャトルバスを運行予定でございます。

QAre there any convenience stores nearby?

AThere are convenience stores and supermarkets nearby. Our staff will be happy to guide you to nearby shops, so please feel free to ask the front desk staff.

QCan I send luggage from the hotel?

AYes, delivery service is available.
Please inform the front desk the day before for pickup or shipping.
*International shipping is not available.
*We also offer same-day airport delivery service (Airporter).

QCan I send luggage to the hotel by courier?

AYes, you can send it in advance.
*Please write the name of the person who made the reservation on the shipping label. If we cannot confirm this, we may not be able to pick up the item.
*Refrigerated and frozen items cannot be accepted. Please contact the hotel for details.
*Please refrain from bringing expensive items, large amounts of luggage, or heavy or large items (the hotel cannot be held responsible for loss or damage).

QI'd like to call a taxi.

AYes, please contact the front desk.
*Depending on the time of day, you may have to wait due to congestion or a lack of vehicles. We recommend that you allow yourself plenty of time when traveling.

QCan non-guests use it?

AYes, guests who are not staying at our hotel are also welcome. Everyone is welcome to come.

QAre there any procedures required to use this service?

AFor safety reasons, we require you to sign a consent form before using our services.

QAre there any entry restrictions?

ADepending on the crowd situation, we may restrict entry.

QAre children allowed in the night pool?

Aナイトプール（18:00〜21:00）は、18歳以上のお客様限定の大人専用時間となっております。
落ち着いた雰囲気の中で夜景と水辺のひとときをお楽しみください。

QAre there any security guards?

A安全管理のため、プールエリアではスタッフが巡回しております。

QWhat rental and sales items are available?

A以下のアイテムをご用意しております。
数に限りもございますので、お使い慣れたものをお持ちいただくことをお勧めいたします。

●販売アイテム
・水着（男性S/M/L/LL）
・水着（女性S/M/L/LL）
・水遊び用スイミングパンツ（M / L / BIG）
・子ども用アーム浮き輪
・子ども用ゴーグル
・日焼け止め
・スマートフォン防水ケース

●貸出しアイテム
・子ども用アーム浮き輪：無料
・子ども用ライフジャケット：無料
・浮き輪用空気入れ：無料
・プール移動用ガウン（羽織もの）：有料300円

QWhat items are allowed to be brought in?

APlease refrain from bringing in the following items.
Fins, beach balls, sunscreen, food and drinks (excluding beverages for hydration), picnic tents, etc.
You are welcome to bring in inflatable rings, but please be aware that we may ask you to leave depending on the crowd situation.

QHow deep is the water?

A水深は最大1.2mですございます。

QAre there changing facilities and showers available?

Aプールエリアにシャワー付き更衣室がございます。
宿泊者様は客室でのお着替えをお願いしておりますが、移動時は上着をご着用ください。
なお、プールを楽しんだ後は、大浴場にてお体を温めていただくことも可能でございます。

QDo you have a spin dryer?

AYes, we have it ready.

QAre you open when it rains?

AAs this is an outdoor facility, we may suspend or restrict operations depending on the weather and safety considerations.

QIs it okay to travel in my swimsuit?

APlease wear a jacket (such as a gown) when moving around. We ask that you refrain from moving around in nightwear.

QCan I use your services if I have tattoos?

AFor the consideration of other customers, we ask that you refrain from using the service if your clothing is exposed.
You can use the facilities if you cover yourself with a rash guard or similar garment.

QIs it possible to take photos or videos?

AIt is possible, but please be sure to take sufficient care to respect the privacy of other customers and avoid including them in your photos.