QWhat are the check-in and check-out times?

ACheck-in is at 3pm and check-out is at 10am.
However, different times may be set for accommodation packages planned by our hotel.

QIs there a curfew?

AThere is no curfew. You can enter and exit the facility 24 hours a day.

QCan I invite people into my room?

ADue to increased security measures, we ask that only guests be allowed into the hotel. If you wish to meet with someone, please do so in the lounge on the first floor.

QI'd like to extend my stay.

APlease contact the front desk. Please note that we may not be able to prepare a room for you depending on the room availability for the next day. If you wish to extend your stay, the best deal is to make a reservation through our hotel website.

QCan children and babies stay?

AYou can stay overnight. Please come with your family.
The accommodation rates for children are as follows:
・Age 13 and over: Adults
・Children under 12 years old: Free (if sharing existing bed)

If a child uses a bed, they will be charged the same rate as an adult regardless of age.
Amenities, slippers, towels, and in-house clothing are not provided for children sharing beds.

The maximum number of people allowed to share a bed is as follows:
・When staying with 1 adult, up to 1 person can share a bed
・If two or more adults are staying, up to two people can share a bed

QCan minors stay alone?

AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that their legal guardian submit this document.
Please download the consent form here.
Please send it to us in advance by mail, fax or email, or submit it when you check in.
address:〒 104-0032    東京都中央区八丁堀3-26-11 3-26-11 Hatchobori, Chuo-ku, Tokyo
Fax: 03-5542-8089
Email: info10@hotel-monday.com

QCan I stay with pets?

AUnfortunately, we do not allow guests to bring pets with them to the hotel. *Excluding guide dogs and service dogs

QI would like to use the Internet.

AYou can connect to the internet via Wi-Fi in your room (free of charge).
For the SSID and password, please refer to the information card given to you at check-in.

QDo you have baby cribs and extra beds?

AWe are very sorry. Unfortunately we do not have it available.

QCan I smoke?

AAll rooms are non-smoking.
If smoking is discovered, a separate cleaning fee (10,000 yen x number of nights) will be charged.

QI lost my key.

AIf you lose your card key, we will charge a fee of 2,000 yen to reissue the card. Please contact the front desk.

QCan I store my luggage?

AYes, it is possible for you to do so free of charge. However, the deadline for storing your luggage will be from the check-in date to the check-out date.
We are unable to accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.

QCan I send luggage?

AYes, you can. You can choose between prepayment and cash on delivery. Waybills are available at the front desk, so please feel free to ask a staff member for one. However, depending on the size, we may not be able to handle some items. Also, international shipping is not available. Thank you for your understanding.

QIs there an iron?

AYes, we do. They are available for loan at the front desk, so please feel free to ask.

QIs room service available?

AUnfortunately, our hotel does not offer room service.

QI'd like to measure the weight of my luggage.

ALuggage checkers (scales) are available at the front desk. Please feel free to ask at the front desk.

QCan I exchange foreign currency?

AThere is an automatic foreign currency exchange machine available for your use at the front desk on the first floor.

QI'd like to call a taxi.

AWe will call a taxi for you at the front desk. However, please note that there may be traffic jams depending on the time of day, or we may not be able to secure an available taxi, so we recommend that you allow plenty of time when traveling.

QIs there parking available?

AUnfortunately, we do not have a parking lot. Please use the nearby paid parking lot.