hotel MONday TOKYO NISHIKASAI
FAQ
FAQ
About accommodation
stay
QCan I make a reservation on the day?
AReservations can be made by phone or online.
Please note that we may already be fully booked on the day, so please make sure to check the availability on the day in advance by phone or online before making your reservation.
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QWhat are the check-in and check-out times?
ACheck-in is at 3:00 p.m. and check-out is at 10:00 a.m. However, different times may be set for accommodation packages planned by our hotel.
QI will arrive before check-in time. Can I just leave my luggage here?
AYes, that is possible. Please feel free to ask our staff.
We are unable to accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.
QWhat time is check-in?
AThe front desk is staffed 24 hours a day, so it's no problem if you arrive late.
For security reasons, the entrance will be locked after midnight, so please ring the intercom outside the entrance.
* Please be sure to contact us if your check-in time will be after midnight.
QCan I extend my check-out time?
A14時までの利用:1時間1室2,000円
14時以降:宿泊料金の100%(チェックアウト当日の宿泊料金)
※当日の状況によりお受けできない場合もございます。
QIs there a cancellation fee?
AIf you make a reservation by phone or via our official website, the cancellation fee will be charged as follows:
On the day: 100% of the accommodation fee
The day before: 50% of the accommodation fee
* The travel agency you booked with may have different cancellation policies set for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and the reservation procedure screen (reservation step).
QCan I stay as a group, such as on a company trip?
AWe also accept group reservations.
Please contact us via the inquiry form.
Contact us
QCan minors stay alone?
AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that their legal guardian submit this document.
Please download the consent form here.
Please send it to us in advance by mail, fax or email, or submit it when you check in.
address:〒
134-0088
東京都江戸川区西葛西6-8-7
6-8-7 Nishikasai, Edogawa-ku, Tokyo
Fax: 03-5605-0161
Email: info2@hotel-monday.com
QCan I use a credit card?
AVISA / MASTER / JCB / AMEX are accepted.
We also accept debit cards/UnionPay cards.
QCan I use electronic money (cashless payment)?
AYou can use nanaco, Suica, PASMO, QUICPay, Edy, WAON, ICOCA, and iD.
QCan I stay with pets?
AUnfortunately, we do not allow guests to bring pets with them to the hotel. *Excluding guide dogs and service dogs
About the rooms
Rooms
QCan I smoke?
A全室禁煙となっております。(電子タバコ含む)
客室内で喫煙を認めた場合、特別重点清掃費として2万円を頂戴いたします。
QIs there Wi-Fi?
AFree Wi-Fi is available. The password will be provided at check-in.
QQ.What kind of amenities are available?
AWe provide bath towels, face towels, cotton sets, toothbrushes, hairbrushes, shaving cream, razors, slippers, and one-piece indoor wear.
Please note that from November 8, 2019, some amenities (cotton sets, toothbrushes, hairbrushes, shaving cream, razors) will be available in the lobby on the first floor.
QWhat items are available for rental?
AWe have a variety of items, including hair irons (curling and straightening), curling dryers, irons, ironing boards, trouser presses, humidifiers, chargers, luggage scales, wine openers, Lightning cables, etc. Please feel free to ask us for any inquiries.
QAre there extra beds available?
AExtra beds are not available.
For guests with children
For guests with children
For guests with children
For customers with children
For customers with children
QCan children and babies stay?
AYou can stay overnight. Please come with your family.
Up to one child under 6 years old can share a bed with one adult for free.
* Up to two people can share a bed in one room free of charge.
*Adult rates apply when using bedding.
* Only one person can share a bed with another guest.
QDo you have a crib?
AWe are sorry for the inconvenience, but we do not have baby cribs available.
QIs there a service where I can leave my children?
ANo.
QAre there any nursing rooms?
AWe do not have a nursing room. However, we do have a diaper changing station in the toilet on the first floor.
QAre there any amenities or rental equipment for children?
AAmenities for children include toothbrushes (with toothpaste), body sponges, and slippers.
We also have a limited number of children's pajamas (3 sizes) and child toilet seats available for loan, so please ask the front desk staff if you would like to use them.
QI will be sharing a bed with my host. Are there any amenities available?
APlease note that if you are sharing a bed with your pet, amenities, slippers, towels, and indoor clothing will not be provided.
About the facilities
Facilities
QAre there coin laundry facilities?
A洗濯機2台、乾燥機2台をご用意しております。洗濯(5kg)は30~35分500円、乾燥(5kg)は15分100円からご利用いただけます。
QIs there parking available?
AReservations are required and can be used during your stay for 2,500 yen (tax included) per car per night.
In addition, because this is a multi-story parking lot, there are restrictions on the size of cars. Please check here for the sizes that can be parked in the parking lot.
When using this service, please check the size of your car in advance and contact us by phone.
*For cars that cannot be parked due to regulations, we have affiliated parking lots available.
[D Parking Nishikasai Multi-storey Parking Lot]
Operation period: June 20, 2023 Reception resumes ~
Price: 1600 yen per ticket
QIs there a place where we can hold meetings?
AIt is possible to use the breakfast venue as a meeting room. Please contact us for details.
QIs there anywhere I can use a computer or print documents?
ANo. If you need to print documents, please do so at a nearby convenience store. There is a Lawson store to the left after leaving the back entrance of the hotel.
QCan I exchange foreign currency at the hotel?
AThere is an automatic foreign currency exchange machine available for your use at the front desk on the first floor.
Meals
Food and dining
QHow much is breakfast?
ABreakfast will be provided as follows:
Adults: 1,800 yen / Elementary school students (ages 6-12): 900 yen / Under 6: Free
* Prices include tax.
QCan I order breakfast on site?
AYou can also apply on-site and pay directly at the restaurant.
Access and surrounding information
Access and Area Information
QPlease tell me how to get to Tokyo Disneyland
Aご予約制ですが、東京ディズニーリゾート(舞浜駅)までのシャトルバスを運行しております。
運行時間は以下をご確認ください。
送り便・戻り便のご案内
◇「送り便」毎日運行しております
ホテルよりディズニーランドウエスト側送迎エリア、ディズニーシーサウス側送迎エリアに向かいます。
【ホテル出発時刻】
6:30出発/7:45出発/8:50出発
シャトルバス予約ページはこちらからご確認ください
※完全予約制です。
※乗車条件:当日出発のお客様or滞在中のお客様がご利用できます。
★当日チェックインのお客様はご利用できませんのでご注意ください。
※出発時刻に余裕をもってお集まりください。運行に乗り遅れた場合、また、天災その他不可抗力による運行中止に関しましてはホテル側は責任を負いませんので予めご了承ください。
※7月より到着場所が変更となっております。
それに伴いディズニーランド、ディズニーシーそれぞれの駐車場が開場する時刻と同時に入場となります。
上記事情により1便目は、ディズニーシーへの到着時刻が遅れる可能性がございますので予めご了承ください。
◇「戻り便」毎日運行しております
ディズニーランドウエスト側駐車場よりホテルまで向かいます。
場所はこちらから
【舞浜出発時刻】
20:20出発/21:45出発
シャトルバス予約ページはこちらからご確認ください
※完全予約制です。
※ご予約受付は運行前日までとなります。
※乗車条件:当日宿泊のお客様or滞在中のお客様がご利用できます。
★当日チェックアウトのお客様はご利用できませんのでご注意ください。
※出発時刻に余裕をもってお集まりください。運行に乗り遅れた場合、また、天災その他不可抗力による運行中止に関しましてはホテル側は責任を負いませんので予めご了承ください。
※ディズニーランド短縮営業時のご予約は、通常の予約ページとは別にご用意しております。
通常の予約ページでは、短縮営業時のご予約を承ることができませんのでご注意ください。
また、短縮営業日の発表に合わせる形で予約ページの更新を行う都合上、5か月先までの予約のみの受付となります。ご了承ください。
Other services
Other services
QCan I send luggage from the hotel?
AYes, you can. We have a Yamato cash-on-delivery slip available.
QCan I send luggage to the hotel by courier?
AIf you wish to send luggage to the hotel, please contact us in advance.
When storing luggage, there may be cases where a separate storage fee is charged or the hotel may refuse to accept your luggage. Please contact the hotel for more information.
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