QCan I make a reservation on the day?

AReservations can be made by phone or online.
Please note that we may already be fully booked on the day, so please make sure to check the availability on the day in advance by phone or online before making your reservation.

QWhat are the check-in and check-out times?

ACheck-in is at 3:00 p.m. and check-out is at 10:00 a.m. However, different times may be set for accommodation packages planned by our hotel.

QI will arrive before check-in time. Can I just leave my luggage here?

AYes, that is possible. Please feel free to ask our staff.
We are unable to accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.

QWhat time is check-in?

AThe front desk is staffed 24 hours a day, so it's no problem if you arrive late.
For security reasons, the entrance will be locked after midnight, so please ring the intercom outside the entrance.
* Please be sure to contact us if your check-in time will be after midnight.

QCan I extend my check-out time?

AExtensions will incur additional fees as follows:
Before 12: 25% of the accommodation fee
Until 2pm: 50% of accommodation fee
After 14:00: 100% of the accommodation fee (the accommodation fee on the day of check-out)
* We may decline your request depending on the reservation situation.
* Regulations may vary depending on the plan.

QIs there a cancellation fee?

AIf you make a reservation by phone or via our official website, the cancellation fee will be charged as follows:
On the day: 100% of the accommodation fee
The day before: 50% of the accommodation fee
* The travel agency you booked with may have different cancellation policies set for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and the reservation procedure screen (reservation step).

QCan I stay as a group, such as on a company trip?

AWe also accept group reservations.
Please contact us via the inquiry form.
Contact us

QCan minors stay alone?

AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that their legal guardian submit this document.
Please download the consent form here.
Please send it to us in advance by mail, fax or email, or submit it when you check in.
Address: 6-8-7 Nishikasai, Edogawa-ku, Tokyo 134-0088
Fax: 03-5605-0161
Email: info2@hotel-monday.com

QCan I use a credit card?

AVISA / MASTER / JCB / AMEX are accepted.
We also accept debit cards/UnionPay cards.

QCan I use electronic money (cashless payment)?

AYou can use nanaco, Suica, PASMO, QUICPay, Edy, WAON, ICOCA, and iD.

QCan I stay with pets?

AUnfortunately, we do not allow guests to bring pets with them to the hotel. *Excluding guide dogs and service dogs

QCan I smoke?

AAll rooms are non-smoking.
If smoking is discovered, a separate cleaning fee (10,000 yen x number of nights) will be charged.

QIs there Wi-Fi?

AFree Wi-Fi is available. The password will be provided at check-in.

QQ.What kind of amenities are available?

AWe provide bath towels, face towels, cotton sets, toothbrushes, hairbrushes, shaving cream, razors, slippers, and one-piece indoor wear.
Please note that from November 8, 2019, some amenities (cotton sets, toothbrushes, hairbrushes, shaving cream, razors) will be available in the lobby on the first floor.

QWhat items are available for rental?

AWe have a variety of items, including hair irons (curling and straightening), curling dryers, irons, ironing boards, trouser presses, humidifiers, chargers, luggage scales, wine openers, Lightning cables, etc. Please feel free to ask us for any inquiries.

QAre there extra beds available?

AExtra beds are not available.

QCan children and babies stay?

AYou can stay overnight. Please come with your family.
The accommodation rates for children are as follows:
・Age 13 and over: Adults
・Children under 12 years old: Free (if sharing existing bed)

If a child uses a bed, they will be charged the same rate as an adult regardless of age.
Amenities, slippers, towels, and in-house clothing are not provided for children sharing beds.

The maximum number of people allowed to share a bed is as follows:
・When staying with 1 adult, up to 1 person can share a bed
・If two or more adults are staying, up to two people can share a bed

QDo you have a crib?

AWe are sorry for the inconvenience, but we do not have baby cribs available.

QIs there a service where I can leave my children?

ANo.

QAre there any nursing rooms?

AWe do not have a nursing room. However, we do have a diaper changing station in the toilet on the first floor.

QAre there any amenities or rental equipment for children?

AAmenities for children include toothbrushes (with toothpaste), body sponges, and slippers.
We also have a limited number of children's pajamas (3 sizes) and child toilet seats available for loan, so please ask the front desk staff if you would like to use them.

QI will be sharing a bed with my host. Are there any amenities available?

APlease note that if you are sharing a bed with your pet, amenities, slippers, towels, and indoor clothing will not be provided.

QAre there coin laundry facilities?

AA fully automatic washer/dryer is available on the second floor. Standard washing + drying (3kg) is 500 yen for 130 minutes, small amount (1.5kg) is 400 yen for 100 minutes, and other functions are also available.

QIs there parking available?

AReservations are required and can be used during your stay for 2,500 yen (tax included) per car per night.
In addition, because this is a multi-story parking lot, there are restrictions on the size of cars. Please check here for the sizes that can be parked in the parking lot.
When using this service, please check the size of your car in advance and contact us by phone.

*For cars that cannot be parked due to regulations, we have affiliated parking lots available.
[D Parking Nishikasai Multi-storey Parking Lot]
Operation period: June 20, 2023 Reception resumes ~
Price: 1600 yen per ticket

QIs there a place where we can hold meetings?

AIt is possible to use the breakfast venue as a meeting room. Please contact us for details.

QIs there anywhere I can use a computer or print documents?

ANo. If you need to print documents, please do so at a nearby convenience store. There is a Lawson store to the left after leaving the back entrance of the hotel.

QCan I exchange foreign currency at the hotel?

AThere is an automatic foreign currency exchange machine available for your use at the front desk on the first floor.

QHow much is breakfast?

ABreakfast will be provided as follows:
Adults: 1,800 yen / Elementary school students (ages 6-12): 900 yen / Under 6: Free
* Prices include tax.

QCan I order breakfast on site?

AYou can also apply on-site and pay directly at the restaurant.

QPlease tell me how to get to Tokyo Disneyland

AWe operate a shuttle bus to Tokyo Disney Resort (Maihama Station) by reservation.
Please see below for operating hours.

◇ "Delivery service" operates every day
From the hotel, we head to Disneyland and DisneySea.
[Hotel departure time]
Four flights a day departing at 6:30, 7:30 and 8:30
[Limited-time increase in flights]
Two buses will be operating on the mornings of July 20th, 21st, 27th and 28th, August 3rd, 4th, 10th - 18th, 24th, 25th and 31st, and September 1st.
*There is no change in departure time.
Shuttle buses can now be reserved in advance! Click here for details
* Reservations are required.
* Boarding conditions: Available to passengers departing on the same day or those staying in the city.
* Please arrive early for the departure time. Please note that the hotel will not be held responsible for any missed departures or cancellations of services due to natural disasters or other force majeure.

◇The "return trip" operates every day.
Head to the hotel from near Maihama Station (50m behind Bon Voyage).
Location here
[Departure time from Maihama]
Two flights a day, departing at 20:30 and 21:30
[Limited-time increase in flights]
Two buses will be operating on the mornings of July 20th, 21st, 27th and 28th, August 3rd, 4th, 10th - 18th, 24th, 25th and 31st, and September 1st.
*There is no change in departure time.
Shuttle buses can now be reserved in advance! Click here for details
* Reservations are required.
* Reservations can be made up to the day before the trip.
* Boarding conditions: Available to guests staying overnight on the day or those currently staying at the hotel.
* Please arrive early for the departure time. Please note that the hotel will not be held responsible for any missed departures or cancellations of services due to natural disasters or other force majeure.

* Reservations are required, so please contact the hotel after making your reservation. (Reservations can be made up to the day before, or on the day if there is availability.)
* Please note that there is a limit to the number of people.
* We do not accept passengers with dogs.
* As we will be using one bus, departure may be delayed depending on traffic conditions on the day.
* To avoid congestion and ensure safety, disembarkation will be on the road.

QCan I send luggage from the hotel?

AYes, you can. We have a Yamato cash-on-delivery slip available.

QCan I send luggage to the hotel by courier?

AIf you wish to send luggage to the hotel, please contact us in advance.
When storing luggage, there may be cases where a separate storage fee is charged or the hotel may refuse to accept your luggage. Please contact the hotel for more information.