QCan I make a reservation on the day?

AReservations can be made by phone or online.
Please note that we may already be fully booked on the day, so please make sure to check the availability on the day in advance by phone or online before making your reservation.

QWhat are the check-in and check-out times?

ACheck-in is at 3:00 p.m. and check-out is at 10:00 a.m. However, different times may be set for accommodation packages planned by our hotel.

QI will arrive before check-in time. Can I just leave my luggage here?

AYes, that is possible. Please feel free to ask our staff.
We are unable to accept excessively large luggage, excessive amounts of luggage, or items that require freezing or refrigeration.

QWhat time is check-in?

AThe front desk is staffed 24 hours a day, so it's no problem if you arrive late.
For security reasons, the entrance will be locked after midnight, so please ring the intercom outside the entrance.
* Please be sure to contact us if your check-in time will be after midnight.

QCan I extend my check-out time?

AExtensions will incur additional fees as follows:
Before 12: 25% of the accommodation fee
Until 2pm: 50% of accommodation fee
After 14:00: 100% of the accommodation fee (the accommodation fee on the day of check-out)
* We may decline your request depending on the reservation situation.
* Regulations may vary depending on the plan.

QIs there a cancellation fee?

AIf you make a reservation by phone or via our official website, the cancellation fee will be charged as follows:
On the day: 100% of the accommodation fee
The day before: 50% of the accommodation fee
* The travel agency you booked with may have different cancellation policies set for different accommodation plans or dates.
Please be sure to check the cancellation policy on the plan details page (next to the availability calendar, etc.) and the reservation procedure screen (reservation step).

QCan I stay as a group, such as on a company trip?

AWe also accept group reservations.
Please contact us via the inquiry form.
Contact us

QCan minors stay alone?

AIf the guest is a minor (under 18 years old) or a high school student or younger, we ask that their legal guardian submit this document.
Please download the consent form here.
Please send it to us in advance by mail, fax or email, or submit it when you check in.
address:〒 135-0062    東京都江東区東雲1-2-11 1-2-11 Shinonome, Koto-ku, Tokyo
Fax: 03-3532-8172
Email: info@hotel-monday.com

QCan I use a credit card?

AVISA / MASTER / JCB / AMEX are accepted.
Debit cards/Ginrei cards are also accepted.

QCan I use electronic money (cashless payment)?

AYou can use nanaco, Suica, PASMO, QUICPay, Edy, WAON, ICOCA, iD, WeChat Pay, and Alipay.

QCan I stay with pets?

AUnfortunately, we do not allow guests to bring pets with them to the hotel. *Excluding guide dogs and service dogs

QAre there smoking rooms?

AWe have smoking rooms where only electronic cigarettes are permitted.
If smoking other than with e-cigarettes is discovered, a separate cleaning fee (10,000 yen x number of nights) will be charged.

QIs there Wi-Fi?

AFree Wi-Fi is available. The password will be provided at check-in.

QQ.What kind of amenities are available?

AThe following amenities are provided in the guest rooms: bath towels, face towels, cotton sets, toothbrushes, hairbrushes, shaving cream, razors, slippers, and loungewear (separate tops and bottoms).

QWhat items are available for rental?

AWe have a variety of items, including hair irons (curling and straightening), curling dryers, irons, ironing boards, trouser presses, humidifiers, chargers, luggage scales, wine openers, Lightning cables, etc. Please feel free to ask us for any inquiries.

QAre there extra beds available?

AEach bed is available for 3,500 yen (excluding tax). As numbers are limited, please let us know when you make your reservation.

QCan children and babies stay?

AYou can stay overnight. Please come with your family.
The accommodation rates for children are as follows:
・Age 13 and over: Adults
・Children under 12 years old: Free (if sharing existing bed)

If a child uses a bed, they will be charged the same rate as an adult regardless of age.
Amenities, slippers, towels, and in-house clothing are not provided for children sharing beds.

The maximum number of people allowed to share a bed is as follows:
・When staying with 1 adult, up to 1 person can share a bed
・If two or more adults are staying, up to two people can share a bed

QDo you have a crib?

AWe are sorry for the inconvenience, but we do not have baby cribs available.

QIs there a service where I can leave my children?

AThere is no daycare, but babysitting can be arranged.

QAre there any nursing rooms?

AWe do not have nursing rooms available.

QAre there any amenities or rental equipment for children?

AWe do not have any amenities or rental equipment for children.

QI will be sharing a bed with my host. Are there any amenities available?

APlease note that if you are sharing a bed with your pet, amenities, slippers, towels, and indoor clothing will not be provided.

QAre there coin laundry facilities?

AWe have three fully automatic washing and drying machines. Standard washing and drying (3kg) is 500 yen for 130 minutes, small amount (1.5kg) is 400 yen for 100 minutes, and other functions are also available.

QIs there parking available?

AReservations are required, so please contact us by phone if you wish to use the facility.
You can use it during your stay for 2,500 yen (tax included) per car per night.

QIs there a place where we can hold meetings?

AThere is a meeting space at the back of the restaurant on the second floor of our hotel.
It can accommodate up to 22 people and a projector can be used. The cost is 27,500 yen (tax included) for 2 hours.
For information on multi-purpose rental conference rooms that can be used as completely private rooms, please see the details page below.
Learn more

QIs there anywhere I can use a computer or print documents?

AThe entire building is equipped with free Wi-Fi. There are power outlets in the restaurant on the second floor and under the sofa in front of the front desk on the first floor, so you can use them. There is no place to print documents, so please print them out at the Seven-Eleven (convenience store) next to the hotel.

QCan I exchange foreign currency at the hotel?

AThere is an automatic foreign currency exchange machine available for your use at the front desk on the first floor.

QHow much is breakfast?

ABreakfast will be provided as follows:
Adults: 2,000 yen / Elementary school students (ages 6-12): 1,000 yen / Ages 5 and under: Free
* Prices include tax.

QCan I order breakfast on site?

AYou can also apply on-site and pay directly at the restaurant.

QIs there a shuttle bus to the hotel?

ACurrently, the shuttle bus runs from the hotel to Toyosu Station.
We provide a shuttle service from Toyosu Station to the hotel (first come, first served).
Please see the following URL for operating times.
Click here for shuttle bus information

QAre there any convenience stores nearby?

AThere is a 7-Eleven right outside the main entrance of the hotel, and a 24-hour AEON Mall across the street from the hotel.

QCan I send luggage from the hotel?

AYes, you can. We have a Yamato cash-on-delivery slip available.

QCan I send luggage to the hotel by courier?

AIf you wish to send luggage to the hotel, please contact us in advance.
When storing luggage, there may be cases where a separate storage fee is charged or the hotel may refuse to accept your luggage. Please contact the hotel for more information.