Article 1 (Scope of Application)

1. Any accommodation contract and/or related agreement entered into by and between the Hotel and the Guest shall be subject to these Terms and Conditions. Any matter not stipulated herein shall be governed by applicable laws and regulations (i.e. all applicable laws, as well as all applicable regulations, rules and ordinances enacted based thereon; the same applies hereinafter) and/or generally accepted practices.
2. Notwithstanding the preceding paragraph, if the Hotel agrees to conclude a special contract with the Guest without conflicting with any applicable law or regulation or generally accepted practice, such special contract shall prevail.

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Article 2 (Application for Accommodation Contract)

1. The Guest, who intends to make an application for an accommodation contract with the Hotel, shall provide the Hotel with the following information:
   1. Name(s) of the Guest(s);
   2. Date(s) of stay and expected time of arrival;
   3. Contact details of the Guest(s); and
   4. Other information deemed necessary by the Hotel.
2. In the event of any change in the information provided to the Hotel pursuant to Paragraph 1 of this article, the Guest shall promptly notify the Hotel of such change.
3. If the Guest, during his/her stay, requests an extension of his/her stay beyond the original date(s) as the Hotel has been informed of pursuant to Item (2) of Paragraph 1 of this article, thereupon the Hotel shall regard such request as an application for an additional accommodation contract.

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Article 3 (Conclusion of Accommodation Contract, etc.)

1. An accommodation contract shall be deemed to have been concluded upon acceptance by the Hotel of an application therefor made by the Guest in accordance with the preceding article.
2. If the accommodation contract has been concluded in accordance with Paragraph 1 of this article, the Guest shall pay the Hotel the accommodation charge covering the entire period of his/her stay as agreed in the accommodation contract no later than the start of his/her stay or the date specified by the Hotel.
3. In any of the following events, the Hotel may regard the application for the accommodation contract made by the Guest as having been made without his/her intention to stay at the Hotel, and the accommodation contract shall become invalid:
   1. The Guest fails to pay the accommodation charge by the time specified in Paragraph 2 of this article;
   2. The Hotel may not reach the Guest, despite its several attempts to contact him/her at his/her contact details provided to the Hotel pursuant to Item (3) of Paragraph 1 of Article 2, within ten (10) days from the day of its initial attempt to contact him/her (or by 3 p.m. on the scheduled date of his/her arrival, if the number of days left is less than ten (10) days prior to the scheduled date of his/her arrival); or
   3. The Guest rejects any call or message from the Hotel.
4. In any of the events described in Item (2) and Item (3) of Paragraph 3 of this article, the Hotel may not refund the Guest any part of the accommodation charge already paid.

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Article 4 (Special Contract Not Requiring Advance Payment of Accommodation Charge)

1. Notwithstanding the provisions of Paragraph 2 of Article 3, the Hotel may agree to conclude a special contract with the Guest which does not require the advance payment of the accommodation charge upon conclusion of the accommodation contract.
2. If the Hotel does not require the advance payment of the accommodation charge stipulated in Paragraph 2 of Article 3 and does not specify the due date for the payment upon acceptance of the application for the accommodation contract made by the Guest, the Hotel shall be deemed to have agreed to conclude the special contract with the Guest pursuant to Paragraph 1 of this article.

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Article 4-2 (Cooperation in Infection Control Measures at Hotel)

The Hotel may request cooperation of the Guest pursuant to Paragraph (1) of Article 4-2 of the Hotel Business Act (Act No.138 of 1948).

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Article 5 (Refusal to Conclude Accommodation Contract)

The Hotel may refuse to conclude an accommodation contract with the Guest in any of the following cases. The foregoing shall not imply that the Hotel may refuse to provide the Guest with accommodation in any case not stipulated in Article 5 of the Hotel Business Act.

1. Any application for an accommodation contract made by the Guest does not conform with the provisions of these Terms and Conditions;
2. No room of the Hotel is available since they are fully booked;
3. Similarly to Item (2) of this article, no room of the Hotel is available for any specific reason such as that the rooms are planned to be provided preferentially to disaster victims and/or disaster recovery staff due to occurrence of any natural disaster or other emergency situation;
4. The Guest is deemed liable to act in a manner against laws, public order or good morals in regard to his/her accommodation;
5. The Guest is deemed to fall under any of the following items:
   • An organized crime group (the “Boryokudan”) as defined in Item (ii) of Article 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No.77 of 1991), a member of any organized crime group (the “Boryokudan-in”) as defined in Item (vi) of Article 2 of the said Act, a quasi-member or related member of the Boryokudan, or any other anti-social force;
   • A corporation or other organization, the business activities of which are under the control of the Boryokudan or the Boryokudan-in; or
   • A corporation having any officer who is the Boryokudan-in;
6. The Guest makes any violent demand or makes a request that the Hotel assume any unreasonable burden in regard to his/her accommodation (except for the case where the Guest demands elimination of any social barrier pursuant to Paragraph (2) of Article 7 or Paragraph (2) of Article 8 of the Act for Eliminating Discrimination against Persons with Disabilities (Act No.65 of 2013; hereinafter referred to as the “Disability Discrimination Eliminating Act”));
7. The Guest is a patient with specific infectious disease, etc. as defined in Item (ii) of Paragraph (1) of Article 4-2 of the Hotel Business Act (the “Patient with Specific Infectious Disease, etc.”);
8. The Hotel is unable to provide the Guest with any accommodation due to a natural disaster, dysfunction of the Hotel’s facilities and/or any other unavoidable cause;
9. The Guest repeats any unreasonable demand that may place excessive burden on the Hotel and seriously disturb the Hotel in serving other guests in relation to their accommodation as stipulated in Article 5-6 of the Ordinance for Enforcement of the Hotel Business Act;
10. The Hotel clearly recognizes that there is a mental or physical disorder with regard to the Guest;
11. The Guest is a minor (person underage) seeking his/her accommodation without the permission of his/her guardian (parent);
12. The Guest makes an application for an accommodation contract with intention to assign his/her right to the accommodation to any third party;
13. The Guest makes an application for an accommodation contract with no intention to actually stay at the Hotel; or
14. The Hotel may refuse to provide the Guest with any accommodation pursuant to any applicable law, regulation, prefectural ordinance, etc.

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Article 5-2 (Explanation for Refusal to Conclude Accommodation Contract)

The Guest may seek an explanation from the Hotel for the reason of its refusal to conclude an accommodation contract with him/her pursuant to the preceding article.

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Article 6 (Guest’s Right to Cancel Accommodation Contract)

1. The Guest is entitled to cancel the accommodation contract by notifying the Hotel of such intent.
2. If the Guest has cancelled the accommodation contract in whole or in part pursuant to Paragraph 1 of this article, the Guest shall pay the Hotel the cancellation charge as set forth in Schedule 2.
3. In the event that the Guest does not show up by the expected time of his/her arrival without notifying the Hotel, the Hotel may regard the accommodation contract as having been cancelled by the Guest.

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Article 7 (Hotel’s Right to Cancel Accommodation Contract)

1. The Hotel may cancel the accommodation contract in any of the following cases. The foregoing shall not imply that the Hotel may refuse to provide the Guest with accommodation in any case not stipulated in Article 5 of the Hotel Business Act.
   1. The Guest is deemed liable to act and/or deemed to have acted in a manner against laws, public order or good morals in regard to his/her accommodation;
   2. The Guest is deemed to fall under any of the following items:
      • The Boryokudan, the Boryokudan-in, a quasi-member or related member of the Boryokudan, or any other anti-social force;
      • A corporation or other organization, the business activities of which are under the control of the Boryokudan or the Boryokudan-in; or
      • A corporation having any officer who is the Boryokudan-in;
   3. The Guest acts in a manner causing significant inconvenience to other guests;
   4. The Guest is the Patient with Specific Infectious Disease, etc.;
   5. The Guest makes any violent demand or makes a request that the Hotel assume any unreasonable burden in regard to his/her accommodation (except for the case where the Guest demands elimination of any social barrier pursuant to Paragraph (2) of Article 7 or Paragraph (2) of Article 8 of the Disability Discrimination Eliminating Act);
   6. The Guest repeats any unreasonable demand that may place excessive burden on the Hotel and seriously disturb the Hotel in serving other guests in relation to their accommodation as stipulated in Article 5-6 of the Ordinance for Enforcement of the Hotel Business Act;
   7. The Hotel is unable to provide the Guest with any accommodation due to any force majeure event such as a natural disaster, etc.;
   8. The Guest smokes a cigarette in bed, does mischief to fire-fighting equipment, etc., or otherwise acts in a manner non-compliant with the prohibitions (limited to those necessary to prevent a fire) set forth in the rules on use of the Hotel;
   9. The Guest assigns or intends to assign his/her right to the accommodation to any third party;
   10. (If the accommodation contract is concluded through the travel agency acting on behalf of the Guest) the Hotel may not confirm the accommodation charge paid by the travel agency (this includes a case where the Hotel may not confirm any actual record of remittance on the due date because of the bank’s holiday, even though the travel agency took the remittance procedure with the bank on the previous day just before the bank counter was closed or through the online (Internet) banking system, etc. regardless of the bank’s business hours);
   11. The Guest violates these Terms and Conditions or the rules on use of the Hotel; or
   12. The Hotel may refuse to provide the Guest with any accommodation pursuant to any applicable law, regulation, prefectural ordinance, etc.
2. The Hotel shall notify the Guest of any cancellation of the accommodation contract pursuant to Paragraph 1 of this article, orally to the Guest, or by telephone, by e-mail or in writing at the Guest’s contact details provided to the Hotel pursuant to Article 2. Upon failure of such notice to reach the Guest despite the Hotel’s several attempts to contact him/her at the aforesaid contact details, the provisions of Paragraph 3 of Article 3 shall apply and the notice shall be deemed to have reached the Guest upon lapse of the time it normally takes to reach him/her.
3. In the event the Hotel cancels the accommodation contract pursuant to the preceding two paragraphs, the Hotel may not refund the Guest any part of the accommodation charge already paid, except for the cases described in Item (4) and Item (7) of Paragraph 1 of this article.

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Article 7-2 (Explanation for Cancellation of Accommodation Contract)

The Guest may seek an explanation from the Hotel for the reason of its cancellation of the accommodation contract pursuant to the preceding article.

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Article 8 (Registration for Accommodation)

The Guest shall register for his/her accommodation by providing the Hotel with the following information at the front desk of the Hotel upon his/her arrival.

1. Name(s), address(es), and contact details of the Guest(s);
2. Nationality(s) and passport number(s) in the case of any non-Japanese Guest(s) not residing in Japan; and
3. Other information deemed necessary by the Hotel.

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Article 9 (Occupancy Hours)

1. The Guest is entitled to occupy his/her reserved room of the Hotel from the check-in time until the check-out time specified by the Hotel. The Guest staying at the Hotel for two (2) nights or more is entitled occupy the room all day long during his/her stay, except for the days of his/her arrival and departure.
2. Notwithstanding the preceding paragraph, the Hotel may permit the Guest to occupy the room beyond the time set forth in the preceding paragraph. In such a case, an additional fee (including consumption tax and service fee) shall be separately specified and charged by the Hotel. The Hotel may charge an additional accommodation charge for one (1) night if the Guest occupies the room beyond the check-in time on the scheduled date of departure, and the same shall apply to the case where the Guest occupies the room before the check-out time on the scheduled date of arrival.
3. The Hotel is entitled to enter the room and take necessary measures if required for proper operation and management of the Hotel, including safety and hygiene/health control, even during the hours the Guest is entitled occupy the room pursuant to the preceding two paragraphs.

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Article 10 (Compliance with Rules on Use of Hotel)

The Guest shall comply with the rules on use of the Hotel during his/her stay at the Hotel.

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Article 11 (Business Hours)

1. The business hours of the facilities of the Hotel are displayed at appropriate places in the premises of the Hotel or checked by using the information tools, etc. in the rooms of the Hotel.
2. The business hours mentioned in the preceding paragraph are subject to temporary change for any unavoidable reason. In such a case, the Hotel shall notify the Guest in a timely manner.

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Article 12 (Payment of Accommodation Charge)

1. The breakdown of the accommodation charge, etc. to be paid by the Guest are set forth in Schedule 1.
2. The Guest shall, upon arrival at the Hotel or upon request by the Hotel, pay the accommodation charge, etc. at the front desk or any other place designated by the Hotel, in Japanese Yen, with an accommodation voucher approved by the Hotel, by debit or credit card, or by any other means approved by the Hotel.

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Article 13 (Liabilities of Hotel)

1. The Hotel shall compensate the Guest for any damage caused by its failure to fulfill the accommodation contract or related agreement or its unlawful act. The Hotel’s liability for such damage shall be limited to 100,000 JPY unless it is attributable to the Hotel’s willful misconduct or gross negligence.
2. The Hotel has taken out a hotel liability insurance policy to cover any damage suffered by the Guest as described in the preceding paragraph. There may be a case where the Guest will not be fully compensated for any damage for which that the Hotel is exempt from liability under such insurance policy.

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Article 14 (Alternative to Original Accommodation)

1. The Hotel shall, if it is unable to provide the Guest with the original accommodation reserved under the accommodation contract, arrange other similar accommodation for the Guest under the conditions as equivalent as possible to those for the original.
2. Notwithstanding the preceding paragraph, the Hotel may cancel the accommodation contract if it may not arrange other similar accommodation for the Guest. In such a case, the provisions of Paragraph 2 of Article 7 shall apply mutatis mutandis to the notice of the aforesaid cancellation given by the Hotel to the Guest. If the Hotel may not provide the Guest with the original accommodation reserved for any reason attributable to the Hotel, the Hotel shall pay the Guest the amount equivalent to the cancellation charge set forth in Schedule 2 as the compensation.

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Article 15 (Compensation for Damage to Guest’s Properties, etc. Deposited with Hotel)

1. The Hotel shall compensate the Guest for any damage, such as loss or breakage, caused to his/her properties, cash or valuables which he/she has deposited with the Hotel at its front desk, except in the case where such damage is caused by any force majeure event. The Hotel’s liability for such damage shall be limited to 100,000 JPY unless the Guest clearly specifies the types and values of the aforesaid properties, cash or valuables; provided, however, that such limitation is not applicable if the damage is attributable to the Hotel’s willful misconduct or gross negligence.
2. The Hotel shall compensate the Guest for any damage, such as loss or breakage, caused to his/her properties, cash or valuables which he/she has brought into the premises of the Hotel but not deposited with the Hotel at its front desk, if it is attributable to the Hotel’s willful misconduct or negligence. The Hotel’s liability for such damage shall be limited to 50,000 JPY unless the Guest clearly specifies the types and values of the aforesaid properties, cash or valuables; provided, however, that such limitation is not applicable if the damage is attributable to the Hotel’s willful misconduct or gross negligence.

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Article 16 (Custody of Baggage and/or Belongings of Guest)

1. The Hotel shall keep in its custody any baggage of the Guest brought into the Hotel before his/her arrival, only if the Guest has requested the Hotel to do so and the Hotel has accepted such request in advance.
2. If any baggage or belongings of the Guest are found left behind at the Hotel after his/her check-out, the Hotel shall, in principle, keep such baggage or belongings in its custody for seven (7) days including the day on which they are found by the Hotel, and then hand them over to the nearest police station if the Guest does not contact the Hotel to request their return during the aforesaid period. Notwithstanding the foregoing, any valuables of the Guest found left behind at the Hotel shall immediately be handed over to the nearest police station. Foods, drinks, magazines and other similar wastes shall be disposed of at the discretion of the Hotel unless the Guest contacts the Hotel to request otherwise by the day following the day of his/her check-out.
3. The Hotel may, at its own discretion, inspect the contents of baggage or belongings of the Guest left behind at the Hotel so as to handle them in a proper manner taking into account the nature of the contents, and then if appropriate, return such baggage or belongings to the Guest or handle in accordance with the preceding paragraph. The Guest may not object to the aforesaid procedure.
4. The Hotel’s liability for any damage related to the custody of the Guest’s baggage or belongings in the cases described in Paragraph 1 and Paragraph 2 of this article shall be limited to 10,000 JPY unless the damage is attributable to the Hotel’s willful misconduct or gross negligence.

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Article 17 (Responsibilities in Regard to Parking)

The Hotel shall not be responsible for the custody of the vehicle of the Guest which he/she parked in the parking area designated by the Hotel. Notwithstanding the foregoing, the Hotel shall compensate the Guest for any damage, such as loss or breakage, caused to the vehicle of the Guest in the parking area designated by the Hotel if it is attributable to the Hotel. The Hotel’s liability for such damage shall be limited to 100,000 JPY unless it is attributable to the Hotel’s willful misconduct or gross negligence.

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Article 18 (Responsibilities of Guest)

The Guest shall compensate the Hotel for any damage, including, but not limited to, cleaning/repair expense for the room occupied by the Guest or loss of sales opportunity of the Hotel, which is caused by the Guest’s act in a manner non-compliant with these Terms and Conditions or the rules on use of the Hotel and/or otherwise attributable to the Guest.

Schedule1 Breakdown of Accommodation Charge, etc. (Ref. Paragraph 1 of Article 12)

Total amount to be paid by the Guest	Breakdown
Accommodation charge	(i) Basic accommodation charge (room charge)
Extra charges	(ii) Meals, drinks and other expenses
Taxes	a. Consumption tax (including local consumption tax) b. Accommodation tax

Remarks:

• The basic accommodation charge is based on the table of charges displayed in the Hotel’s premises, brochures, website, etc.
• The accommodation tax is at the rate set forth by the local public authorities.

Schedule2 Cancellation Charge (Ref. Paragraph 2 of Article 6)

Remarks:

• 1. The percentages (%) signify the rate of cancellation charge to the basic accommodation charge.
• 2. If the number of nights reserved by the Guest is reduced, regardless how many nights are reduced, the Guest shall pay to the Hotel the cancellation charge corresponding to one night (i.e. the first night).
• 3. If a group booking (10 rooms or more) is partially cancelled, the cancellation charge shall not be charged for the number of rooms corresponding to 10% (any fraction to be rounded up to the nearest whole number) of the total number of guests booked as of seven (7) days prior to their arrival (or as of the day of acceptance by the Hotel of such booking if it is accepted less than seven (7) days prior to their arrival).
• 4. The provisions of Remark 3 shall not apply to any group that has separately concluded other contract with the Hotel such as “group booking confirmation”.

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Revised on May 1, 2025