Article 1. Scope of Application

1. The Accommodation Contract and related agreements to be entered into between the Hotel and the Guest shall be subject to these Terms and Conditions, and any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices in Japan.
2. In the case where the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations or generally accepted practices in Japan, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

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Article 2. Application for Accommodation Contracts

1. A Guest who intends to make an application for Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
   1. Name of Guest(s).
   2. Date(s) of accommodation and estimated time of arrival.
   3. Contact information of Guest.
   4. Other particulars deemed necessary by the Hotel.
2. In the case that any particular given in the preceding Paragraph changes, the Guest shall notify the Hotel of the changes immediately.
3. In the case where the Guest requests, during his/her stay, an extension of the accommodation beyond the date(s) in subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

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Article 3. Conclusion of the Accommodation Contract

1. An Accommodation Contract shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proven that the Hotel has not accepted the application.
2. When an Accommodation Contract has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel covering the Guest’s entire period of stay by the date specified by the Hotel.
3. In the following events, the application for Accommodation Contract shall be deemed as if it had been made by the Guest with no intention of actual stay at the Hotel, and the Accommodation Contract shall become invalid.
   1. The accommodation deposit set forth in the preceding Paragraph has not been paid in full before the commencement of the accommodation or by the date specified by the Hotel.
   2. The Hotel fails to communicate with the Guest based on the particulars in the Paragraph 1 (3) of Article 2 within ten days from the date of the first contact made by the Hotel. If the number of days before the commencement of the accommodation is less than ten, the Hotel fails to communicate with the Guest until 15:00 on the day of the commencement of the accommodation.
   3. The Guest refuses any contacts from the Hotel.
4. In the case that it falls under Article 3.3 (2) or (3), the Hotel shall not refund any money already received from the Guest.

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Article 4. Special Contract Requiring No Accommodation Deposit

1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Accommodation Contract has been concluded as stipulated in the same Paragraph.
2. In the case where the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, the Hotel shall be treated as having accepted a special contract prescribed in the preceding Paragraph.

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Article 5. Refusal of Accommodation Contract

The Hotel shall have the right not to accept the application for an Accommodation Contract under any of the following cases:

1. When the application for Accommodation Contract does not conform with the provisions of these Terms and Conditions;
2. When the Hotel is fully booked and no room is available;
3. When the rooms in the Hotel are scheduled to be provided preferentially for victims and disaster recovery personnel, etc. in the case of a disaster or other emergency;
4. When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will contravene the laws or act against the public order or good morals in regard to his/her accommodations;
5. When the Guest is a member or a related person of an organized crime group or an antisocial force as stipulated in the Act on Prevention of Unjust Acts by Organized Crime Groups and prefectural ordinance concerning the elimination of organized crime groups;
6. When the Hotel is requested to assume an unreasonable burden in regard to his/her accommodation;
7. When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
8. When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or other unavoidable causes;
9. When the Guest is a drunken person, etc., who might cause troubles to other guests or might interfere with the operation of the Hotel, or he/she acts in a way that causes trouble to other guests or employees of the Hotel;
10. When the Guest is in a state that mental and/or physical disorders are clearly observed;
11. When the application has been made only by minors without parental permission;
12. When the application has been made by the Guest for the purpose of transferring the right to stay to another person;
13. When the application has been made by the Guest without intention to stay; and
14. When the Hotel has a right to refuse to provide accommodation in accordance with applicable laws and regulations or prefectural ordinances, etc.

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Article 6. Right to Cancel Accommodation Contracts by the Guest

1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Hotel.
2. In the case where the Guest has cancelled the Accommodation Contract in whole or in part, the Guest shall pay cancellation charges as listed in Appendix Table 2.
3. In the case where the Guest does not appear by the time of arrival on the commencement of the accommodation without an advance notice, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

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Article 7. Right to Cancel Accommodation Contracts by the Hotel

1. The Hotel may cancel the Accommodation Contract under any of the following cases:
   1. When the Guest is deemed liable to conduct and/or have conducted himself/herself in a manner that will contravene the laws or act against the public order and good morals in regard to his/her accommodation;
   2. When the Guest is considered to belong to one or more of the followings:
      • (a) a gang group or any antisocial forces.
      • (b) a corporate body or other organization controlled by a gang member or group.
      • (c) a corporate body which has a gang member(s) in its board members.
   3. When the Guest behaves in a mischievous way against other hotel guests;
   4. When the Guest can be clearly detected as carrying an infectious disease;
   5. When a violent action is carried out by the Guest or when the Hotel is requested to assume an unreasonable burden in regard to his/her accommodation;
   6. When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
   7. When the Guest does not observe the rules prohibiting certain actions specified under the House Regulations stipulated by the Hotel (restricted to prohibitions deemed necessary in order to prevent fires), such as smoking in bed and tampering with the fire-fighting facilities;
   8. When the Guest has transferred or tries to transfer the right to stay to another person;
   9. When the payment of the accommodation deposit has not been confirmed with value at the bank account of a travel agent in the case that the Accommodation Contract has been concluded through the agent. The non-confirmation of payment includes cases where payment has been made by bank transfer at the end of the office hours of a financial institution or by internet banking transaction but the fact of transfer cannot be confirmed on the same day;
   10. When the Guest does not comply with the Accommodation Contract and/or the House Regulations; and
   11. When the Hotel has a right to refuse to provide accommodation in accordance with applicable laws and regulations or prefectural ordinances, etc.
2. Notification of cancellation pursuant to the preceding Paragraph shall be made by telephone, e-mail or written to the Guest's contact verbally informed or specified in Paragraph 1 of Article 2. In the case that such a notice does not reach the Guest, the provisions in Paragraph 3 of Article 3 shall apply. The notice shall be deemed to have reached after a period of time that normally takes to reach has passed.
3. In the case that the Hotel has cancelled the Accommodation Contract in accordance with the provisions of the preceding two Paragraphs, the Hotel shall not refund the accommodation deposit except for Paragraphs 1 (4) and (6) of this Article.

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Article 8. Registration

The Guest shall register the following particulars at the front desk of the Hotel on the day of accommodation:

1. Name, age, sex, address and occupation of the Guest(s);
2. Nationality, passport number, port and date of entry to Japan in the case that the Guest is not a Japanese national;
3. Scheduled date and time of departure; and
4. Other particulars deemed necessary by the Hotel.

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Article 9. Occupancy Hours of Guest Rooms

1. The Guest is entitled to occupy the contracted guest room from the check-in time to the check-out time designated by the Hotel. However, in the case of multiple night stays, the room shall be used all day except for the arrival and departure dates.
2. Notwithstanding the provision of the preceding Paragraph, the Hotel may permit the Guest to occupy the guest room in hours other than those specified in the preceding Paragraph, in which case an additional charge shall be payable. In the case that the Guest checks occupies beyond the designated check-in time on the departure date, the room rate for one night shall be charged, and the same applies for the occupancy of the room before the designated check-out time on the arrival date.
3. During the time that the Guest occupies the room in accordance with the preceding two Paragraphs, the Hotel shall be allowed to enter the room and take the necessary measures for safety, hygiene management or other administrative purposes.

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Article 10. Observance of House Regulations

The Guest shall observe the House Regulations established by the Hotel, which are posted within the premises of the Hotel.

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Article 11. Business Hours

1. The business hours of each facility in the Hotel shall be displayed at various parts of the building and via information system in the guest room.
2. The business hours of facilities, etc. set forth in the preceding Paragraph may change for operational reasons. In that case, the Hotel shall inform the Guest as appropriate.

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Article 12. Payment of Accommodation Charges

1. The breakdown and method of calculation of the Accommodation Charges, etc., that the Guest shall pay, are as listed in Appendix Table 1.
2. Accommodation Charges, etc., as stated in the preceding Paragraph, shall be paid at the front desk at the time of the Guest’s departure or upon request by the Hotel in cash in Japanese currency, or by such other means as shall be acceptable to the Hotel such as traveler’s cheques, coupons or credit cards.

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Article 13. Liabilities of the Hotel

1. The Hotel shall compensate the Guest for the damages up to JPY 100,000 in the event that the Hotel causes damage to the Guest due to nonfulfillment of the Accommodation Contract and/or related agreements, except for the damage caused through intention or gross negligence on the part of the Hotel.
2. The Hotel is insured by Ryokan Liability Insurance in order to compensate the damage set forth in the preceding Paragraph of the Guest. However, if it falls under the grounds of exemption of the insurance contract, the damage suffered by the Guest may not be compensated.

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Article 14. Handling when Unable to Provide Contracted Rooms

1. Should the guest room contracted for the Guest under the Accommodation Contract become unavailable for the Guest, the Hotel shall try to offer other accommodation facilities under the same conditions as the original Accommodation Contract as far as possible, subject to the consent of the Guest.
2. Notwithstanding the provisions of the preceding Paragraph, the Hotel may cancel the Accommodation Contract when it is unable to arrange other accommodations. In such a case, the provisions of Paragraph 2 of Article 7 shall be applied. In the case that the Hotel is liable for the inability to provide the contracted room, the Hotel shall pay the compensation fee to the Guest as listed in Appendix Table 2, which shall be deemed as the compensation by the Hotel.

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Article 15. Handling of Deposited Articles

1. The Hotel shall compensate the Guest for any loss, breakage or other damage caused to goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for the articles the Guest has not reported in advance the kind and value thereof, the Hotel shall compensate the Guest up to the maximum of JPY 100,000, except for the damages caused through intention or gross negligence on the part of the Hotel.
2. The Hotel shall compensate the Guest for any loss, breakage or other damage caused, through intention or gross negligence on the part of the Hotel, to goods, cash or valuables which are brought onto the premises of the Hotel by the Guest but are not deposited at the front desk. However, for the articles of which the kind and value have not been reported in advance by the Guest, the Hotel shall compensate the Guest up to the maximum of JPY 50,000, except for the damages caused through intention or gross negligence on the part of the Hotel.

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Article 16. Custody of Baggage and/or Belongings of the Guest

1. When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to keep it and to hand it over to the Guest at the front desk at the time of his/her check-in only if the Hotel has agreed to do so in advance.
2. In the case that the baggage or personal belongings of the Guest have been left at the hotel after he/she has checked out, the Hotel shall, in principle, store them for seven days. The Hotel shall deliver them to the nearest police station if not receiving a relevant claim from the Guest during the period. However, valuables shall be delivered immediately to the nearest police station. Food and drink, magazines, and other waste-like items shall be disposed at the discretion of the Hotel in the case that the Guest does not contact the Hotel by the day after check-out.
3. The Hotel shall be entitled to inspect the contents of the left baggage or personal belongings to handle appropriately in accordance with the nature of the contents and, if necessary, the Hotel shall return them to the Guests or follow the process in accordance with the preceding Paragraph. The Guest shall not be eligible to object to such actions.
4. In the case of Paragraphs 1 and 2 of this Article, the Hotel's liability for the damage caused to the left baggage or personal belongings shall be up to JPY 10,000, except for those caused through intention or gross negligence on the part of the Hotel.

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Article 17. Management of Personal Belongings When Using the Public Baths

1. When using the public baths, valuables (including cash; the same applies in this Article) and room keys must be stored in the valuables locker in accordance with their usage.
2. The valuables stored in the lockers shall be handled in accordance with the provisions of Paragraph 1 of Article 16.
3. The Hotel shall not be liable for any loss or damage caused by theft or misuse of the room key by a third party due to failure to comply with Paragraph 1 of this Article, such as bathing with valuables or room key in the changing basket. However, if the damage is caused by reasons attributable to the Hotel, the Hotel will compensate for the damage up to JPY 10,000, unless the damage is caused by intent or gross negligence.

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Article 18. Liability in regard to Parking

The hotel shall not be liable for the custody of a vehicle of the Guest when the Guest utilizes the parking lot of the Hotel as the Hotel merely offers the space for parking. However, the Hotel shall compensate the Guest up to JPY 100,000 for any damage caused by a reason attributable to the Hotel, except for the damage caused through intention or gross negligence on the part of the Hotel.

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Article 19. Liability of the Guest

In the event that the Hotel incurs expenses for cleaning and repairing rooms, loss of sales opportunities or other damages due to the Guest’s violation of the Accommodation Contract and/or the House Regulations or for any other reasons attributable to the Guest, the Guest shall compensate the Hotel for the said damages.

Table 1: Breakdown of Accommodation Charge

Total Amount to be Paid by the Guest	Breakdown
Room Rate	Basic Accommodation Fee (Room Charge)
Additional Charges	Food and Beverage and Other Charges
Taxes	Consumption Tax (including local consumption tax) Accommodation Tax

Remarks

• The basic accommodation fee is based on the price list posted in the Hotel, its pamphlets, its homepage, etc.
• The accommodation tax is subject to the tax rate specified by local government.

Table 2: Cancellation Charges

Remarks

• The percentages signify the rate of cancellation charge to the Basic Accommodation Charges.
• When the number of days contracted is shortened, the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
• When part of a group booking (for 10 rooms or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 7 days prior to the occupancy (when accepted less than 7 days prior to the occupancy, as of the date) with fractions counted as a whole number.
• The above shall not apply for the Group Accommodation Contract separately agreed.

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